Customer Support Agent

Location: Working on site on Tuesdays and Wednesdays and working from home the rest of the week. However, please note, for the first 4 weeks, training will be on site at Telford.
Job Overview:, Act as a first point of contact to provide best in class professional primary support to all customers in UK&I, with the aim of first call resolution for the majority of customer queries and promoting the use of digital support tools to further enhance the customer experience. Queries will include, but are not limited to, the following: Price & Availability, Quotation Request, Order Booking, Order Modification, Delivery or Collection Issues, Basic Part Number Selection., # Handle inbound customer inquiries related to pre- and post-sales support via phone, email, and chat in a professional and empathetic manner.
# Provide support for all on-line self-service tools.
# Educate customers on the availability and accessibility of information via digital tools.
# Where appropriate ensure proper escalation to the first level technical support for product selection, product substitution.
# Document all customer interactions activities accurately in BFO.
# Actively participate in continuous improvement process workshops
# Liaise between customers, CS&Q, after-sales, and Marketing Teams as appropriate.
# Log and track customer queries via appropriate tools.

# Digital citizenship/PC Skills - at least basic level is essential (Microsoft Teams, bFO, SAP, MYSE etc)
# Previous experience in customer support or sales is desirable.
# Ability to multitask (logging queries while speaking with customers)
# Strong interpersonal skills and professional standard of written and verbal communication skills
# Ability to work on own initiative, but also as part of a team.
# Flexible approach with the ability to adapt to change and learn new skills quickly.
# Time management skills, with the ability to manage fluctuating workloads calmly and effectively.
# Previous CRM experience an advantage.
Join our team as Customer Support Agent and contribute to delivering exceptional pre- and post-sales experience for our customers. If you are dedicated to providing outstanding support and have a passion for customer experience, we encourage you to apply and be a valuable part of our team!

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."
What we offer you:
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Learning Portal and much more.