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Customer Support Analyst

AB AGRI LTD, Can be based anywhere

Customer Support Analyst

Salary Not Specified

AB AGRI LTD, Can be based anywhere

  • Full time
  • Permanent
  • Remote working

Posted today, 20 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 522becd609354a49b109028df0118fa3

Full Job Description

  • Responding to customer inquiries via phone, email, and web chat.
  • Troubleshooting issues and managing escalations with internal teams and third parties.
  • Supporting customer onboarding and training for our farm technology systems.
  • Monitoring performance, logging tickets accurately, and achieving SLA/KPI targets.
  • Collaborating with sales, marketing, and technical teams to enhance customer satisfaction.
    • This is a great opportunity to join a global team, supporting customers across Europe, the USA, and beyond, for someone who thrives in a fast-paced customer service environment and has a passion for or experience in the agricultural or dairy farming industry

    We encourage you to apply even if your experience doesn't exactly match the job description. Your skills and motivation are what truly matter to us.
  • Advanced German level (B2/C1)
  • Customer support experience across various platforms.
  • High IT proficiency (MS Office, bespoke systems).
  • Analytical thinking and problem-solving capabilities.
  • Exceptional communication and interpersonal skills.
  • A customer-focused mindset with empathy for farming professionals.

    At Intellync, we are redefining agricultural technology with innovative solutions that empower farmers worldwide. As a Customer Support Analyst, you'll play a pivotal role in ensuring our customers experience seamless support, making a real difference in the farming industry.
    • Joining Intellync means becoming part of a forward-thinking team that values innovation, collaboration, and impact. You'll work on cutting-edge technology solutions, gain global exposure, and contribute to transforming how farms operate worldwide. If you're looking to make a tangible difference in a growing sector while advancing your own career, this is the role for you., Rewarding your passion When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits - these are just some of the ways we reward you - from day one.