Customer Support Consultants

Pinewood Technologies currently has an exciting opportunity for an experienced, enthusiastic and customer focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system, Pinewood DMS. As a Customer Support Consultant at Pinewood, you will assist our customers with any day-to-day queries, help troubleshoot problems, and provide client training. The ideal candidate for this role will have experience in configuring and implementing business-critical, accounting software. You'll be detail-orientated and have the ability to translate automotive processes into software solutions. This is a customer-focused position, so regular travel to customer sites will be a part of your day-to-day role.What to Expect Your responsibilities will include:

• Providing clients with an excellent customer service via phone, email, and webchat.
• Diagnosing and finding solutions to customer queries in a timely, professional manner.
• Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
• Logging and investigating outstanding tickets.
• Contributing to and helping develop Pinewoods internal knowledge base.
• As your knowledge grows, providing support to more junior members of the team.
This is a full-time position on a three-shift rota (7am - 3:30pm, 09:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.

The ideal person for this role will be a natural people person, with an ability to understand the needs of the customer. You'll have an inquisitive mindset and get satisfaction from solving complex problems.,
• At least 1 year of experience in a similar role - Technical Support, Helpdesk Advisor etc.
• Any experience working in a dealership or with a DMS is highly desired but not essential.
• Strong time management skills with an ability to prioritise your own workload.
• Educated to A Level OR equivalent in work experience.
• Excellent telephone manner with an ability to think on your feet.
• An interest in the IT and/or Automotive industry.
  
  Pinewood Technologies PLC was established in 1981, with our head office based in Birmingham, UK. We offer a cloud-based Dealership Management System for retailers in the global automotive sector. Our DMS allows automotive retailers to work more efficiently and assists them with providing a high standard of customer service, resulting in higher profits.
Our system is also complemented by a range of integrated mobile apps which helps to further digitalise processes within the motor dealership. Our customers represent over 50 major automotive brands, with over 30,000 people using our DMS on a daily basis in the UK, the Nordics, South Africa, Asia Pacific, and various countries across Europe.

This is an excellent opportunity to join a growing software company and make a direct impact on our clients' experience. We offer on the job training, a flexible work environment, and an opportunity to develop a long-term career with our business. Other benefits include:
• Competitive starting salary
• 5% stakeholder bonus scheme
• Flexible mix of home and office working
• 25 days holiday
• Regular 1-2-1s and career development opportunities
• Free onsite gym
• Employee recognition and rewards
• Regular social events