Customer Support Coordinator
EF Education First Ltd.
Customer Support Coordinator
Salary Not Specified
EF Education First Ltd., City of Westminster
- Full time
- Temporary
- Onsite working
Posted 3 weeks ago, 29 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 637e785c62d44c8f9f342d19f10eb171
Full Job Description
- To ensure that administration of the school is run smoothly and effectively in all areas of student experience - enrolment, welfare, internships, visas
- To ensure the highest level of Customer Service throughout the school
- To support students in their daily life and enable them to achieve the best experience and highest learning possible
- To ensure excellent care for our younger students (namely, under 18s)
- Deals with enquiries from sales offices & other incoming calls & enquiries
- Partakes in weekly intakes of new students
- Review campus evaluations from students and contribute to improvements where necessary
- Attends student council meetings and follows up customer support suggestions
- Is a Mentor for under 18 students
As a key member of the school's administrative team, you will be responsible for ensuring a smooth and efficient student experience for our under 18s, overseeing everything from enrolments and visa compliance to student welfare and customer service. This role requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. - Strong customer service skills
- Confident with IT
- Enjoys working in busy & varied environment
- Organised with attention to detail
- Creative & energetic with lots of common sense as key
- Ability to handle difficult situations with ease & remain calm & positive under pressure
- Excellent communication & people skills
- Flexible attitude to work and creative problem solver
- Experience and/or training in overseeing student welfare
- Right to work in the UK
- Clean DBS check and two references
Join EF London as a Customer Support Coordinator, where your outstanding customer service skills meet the excitement of international environments and cultural exchange. Be a crucial part of our global mission, providing top-notch support and shaping transformative educational experiences. - Continuous professional development
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- Life insurance
- Private health insurance
- Access to EF Hello language learning
- Cycle to work scheme
- Subsidised cafeteria
- Campus close to Waterloo train station
You will collaborate with various departments to support students in achieving their best learning outcomes while ensuring compliance with school policies and UK regulations. A flexible, creative problem solver, you will also help maintain a positive and welcoming environment for both students and staff.,
Careers at EF | Open the world with us
EF Education First's mission is opening the world through education.
A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education.
This is a full time position on a fixed term 12 month contract. Permanent opportunities available afterwards.,