Customer Support Coordinator

As a Customer Service Coordinator, you will be the primary point of contact for our customers, primarily farmers, when they place orders or have queries. This role requires someone who is comfortable working with numbers, understands the importance of accurate data entry, and can confidently communicate across various channels. Responsibilities: - Not limited too

• Handling multiple systems and platforms simultaneously
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word)
• Interpreting data, solving problems, and planning effectively to meet customer needs.
• Taking and processing orders using our internal systems.
• Ensuring consistent communication internally and externally to keep everyone informed about order statuses.
What's in It for You?
• Knowledge Expansion
• Work in a role that offers a broad scope for learning, with training and development in technical processes.
• Progressive Culture: Join a large, collaborative team where accuracy and first time-right approaches are highly valued.
  
  Are you detail-oriented and comfortable communicating with people over the phone, email, and messaging platforms like Teams?
Do you like working on systems and spreadsheets?,
• Experience with multiple systems simultaneously Great ability to interpret data and a clear approach to problem-solving.
• Communication Skills: Confident in speaking on the phone, over email, and through other communication tools.
• Numeracy: Comfortable working with numbers, with a good understanding of the importance of accurate data entry.
• Customer Service: Prior experience in a customer-facing role is desirable. You should be self-motivated with effective customer service skills and for building relationships.
Rewarding your passion When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits - these are just some of the ways we reward you - from day one.

ABN is the UK's number one animal feed business, serving pig and poultry producers across the UK. These range from large corporate customers through to family-owned farm enterprises. We service these customers with feed, nutrition, advice, and related services. We're part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we're passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that's because of great people like you. People with different life experiences who share common values. Together we're building a fair, innovative and inclusive culture. As a Disability Confident employer, we're committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.