Customer Support Coordinator

4Com is a market leading and fast-moving telecoms industry success story with a dynamic and growing team who specialise in the installation, maintenance and support of voice and data services and telecommunications equipment to UK businesses. We are looking for someone to join a busy Support Team as a Customer Support Coordinator to take responsibility for supporting existing communications customers. Please note this role is office-based in West Bromwich.,

• Managing a selection of customer orders simultaneously, maintaining contact with customer with all updates.
• Raising orders with suppliers and co-ordinating delivery.
• Ordering stock, checking kit, and allocating against jobs.
• Taking inbound calls from customers, suppliers, and third-party engineers regarding orders.
• Responding to inbound customer emails on a daily basis that come in and delegating appropriately to the correct team.
• Working with all other departments including sales and accounts as appropriate.
• Support the pending cease/off-boarding process as required.
• Supporting the technical team with 1^st line checks for overflow.
Should you feel that this role is your ideal next job opportunity, please get in touch with us today. Please note, full ' Rights to Work in the UK ' checks will be completed during the interview process.


• Strong attention to detail.
• An understanding of Microsoft Office products and is IT literate.
• Excellent written and verbal communication.
• The ability to work within a team.
• Strong organisational skills and able to prioritise tasks.
• Demonstrated capability to resolve problems/issues in a timely and accurate manner.
• Ability to think outside the box should the situation require it.
  
  4Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years.
• We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.
4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process.

West Midlands All Locations is a required field All Departments Customer Services All Departments is a required field Advertising Salary £24,000 per annum Function Development & IT
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• Customer Support Coordinator, Salary of £24,000.
• An exciting role for personal and professional development.
• 24 days holiday + bank holidays. (Increasing by 1 day each year)
• Refer a friend scheme.
• Vodafone Advantage Discount.
• Monthly Company Targeted Draw and Incentivised Lunches.
• Discounted Gym Membership.
• Employee Assistance Programme.
• Private Health Insurance after 1 year of service.
• Company pension.