Customer Support Coordinator - Applications

Salary Not Specified

Carl Zeiss AG, Kilsby, Northamptonshire

Posted 1 week ago, 13 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 953208c74eca4697b427671bf1df474d

Customer Demonstration Coordination: You will be the primary point of contact for account management and pre-sales teams, managing customer demonstration requests and coordinating with engineers to ensure timely delivery.
Equipment Calibration: Oversee the entire calibration process, including monitoring due dates, generating quotations, and liaising with customers for scheduling and invoicing.
1st Line Support: Take charge of the inbound ticket process, working closely with engineers to triage and resolve technical issues.
Additional Responsibilities: Provide support to other departments when required and cover other office functions during periods of absence.

Experience in customer service or technical support, preferably within a technical environment.
Excellent communication skills with a passion for providing solutions to customers.
A proactive attitude, comfortable working independently while also being a strong team player.

Zeiss is a global leader in optics and optoelectronics, renowned for innovation and excellence. Working with Zeiss means joining a forward-thinking company committed to professional growth and development. You'll be part of a dynamic team, working in an exciting role that offers both challenges and opportunities to advance your career.

Competitive salary with performance-based bonuses
Comprehensive company benefits package
Excellent career development opportunities
Friendly and supportive work environment