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Customer Support Coordinator (ILSP / 50+ Focus)

EF Education First Ltd.

Customer Support Coordinator (ILSP / 50+ Focus)

Salary Not Specified

EF Education First Ltd., City of Westminster

  • Full time
  • U
  • Onsite working
  • Graduate programme

Posted 3 weeks ago, 28 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 586a0fbb1ecf4428a73eee63445bb7fb

Full Job Description

  • To ensure that administration of the school is run smoothly and effectively in all areas of student experience, welfare, internships, visas

  • To maintain EF policies, regulations and Golden Rules

  • To ensure the highest level of Customer Service throughout the school

  • To support students in their daily life and enable them to achieve the best experience and highest learning possible

  • To ensure excellent care for our older students (namely, ILSP and 50+)

  • To help maintain 'one team', where the different departments liaise and interact effectively and efficiently, Helps Customer Support Manager to manage enrolment of new students and maintenance of Elektra records, ensuring that all new bookings/modifications are confirmed within the required time, details checked carefully and changes made, including managing the school's visa compliance department,

  • Deals with enquiries from sales offices & other incoming calls & enquiries.

  • Is available to speak to students with welfare concerns and provide assistance where necessary, escalating any concerns to the Customer Support Manager/sales office where appropriate

  • Is or will be Level 2 trained (Safeguarding)

  • In the event of a fire alarm, ensures fire wardens are issued with jackets and visitor's book is taken outside (if it is safe to do so)

  • Partakes in weekly intakes of new students, ensuring correct intake information/ hand outs are prepared, smooth running of registration, testing & talks, passport ID checking, following up missing students and so on.

  • Partakes in student meet ups and ensures any concerns raised are followed up by the appropriate department

  • Assists in the Customer Experience process in school (CSN/Evaluations/logs) and ensures any negative feedback given in Evaluation 1 and 2 is followed up to an appropriate resolution.

  • Manages visitors' book, name badges, emergency contact list.

  • Deals with direct course enquiries & enrolments, maintaining records and promoting local sales.

  • Checks course changes, ensuring all paperwork is completed and filed/uploaded to Elektra, sales offices and relevant school departments are informed of changes and payments are received and properly banked

  • Assists with arrangements for familiarisation tours or other visits to school.

  • Ensures that appropriate delegation and training is undertaken in order to cover staff holidays or absence.

  • Responsible for presentation, content & accuracy of all notice boards & other information displays around the school.

  • Ensures reception area is kept clean, tidy & professional looking at all times.

  • Partakes in managing the successful running of the internship programme

  • Helps to ensure that EF London fully complies with UK visa regulations.

  • Attends student council meetings and follows up customer support suggestions

  • Is a Mentor for ILSP/50+ customers

  • Is a Welfare Contact person

    Strong customer service skills

  • Confident with IT

  • Enjoys working in busy & varied environment

  • Organised with attention to detail

  • Creative & energetic with lots of common sense as key

  • Ability to handle difficult situations with ease & remain calm & positive under pressure

  • Excellent communication & people skills

  • Flexible attitude to work and creative problem solver

  • Experience and/or training in overseeing student welfare

    At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.


    • When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

    Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.