Customer Support Engineer - Motorsport

Salary Not Specified

McLaren Racing, Mount Hermon, Woking

Full time
Permanent
Remote working

Posted today, 9 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: e5c9831e3aaf4b03808d86f51bb538a4

McLaren Racing

Full Job Description

Reporting to the Senior Customer Support Engineer - Motorsport, working as one of a team of customer support engineers who operate as the first 'point of contact' for Customer race programs.
Support the GT3/GT4 project engineering and development teams in the execution and evaluation of pre and post event simulation and data analysis and reporting.
Work closely with internal and customer engineers supporting them with engineering tools. (i.e., Reports, data processing, race forecasting),
General data and electronic systems related matters, documentation and customer facing technical updates.
Support events with remote or track-side data analysis and systems-wide commissioning ECU programming and BOP implementation.
Support customer teams with specific on event vehicle/systems engineering, technical and operation procedures.
Liaise with internal Development engineering team, providing feedback on technical issues and concerns.
Liaise with internal Engineering and Series Development teams, providing customer feedback on technical issues and concerns.
Document engineering reports from live events and feed information into the wider customer support and engineering departments.
Provide workshop-based remote diagnostic and advisory sessions for customer teams.
Technical support to McLaren motorsport customers which may involve travel within and outside the UK.
This role includes extensive global travel within the region of 16 - 22 events.

BSC, BEng, MEng, MSc Engineering Degree or equivalent.
Experience of the motorsport industry, either as part of a race team or customer support role is essential.
Data analysis and systems-wide experience including commissioning of GT3 - GT4. platforms from a high level.
Computer literate - Microsoft Office suite including networking, Excel + VBA.
Programming experience with Matlab, Simulink
CATIA 2D/3D skills
Ability to demonstrate a calm way of thinking when under pressure.
Knowledge of motorsport Electrical Diagnostic Systems and hardware preferred.
Full UK driving licence.
Above all the personal attributes below, you must be a team player. Someone who works well within a team of mixed skillsets and abilities pulling together as one team.
Well presented, with professional mannerisms befitting of the McLaren organisation.
Adaptable, quick thinking, decisive, showing strong initiative and self determination.
Strong planning, good follows up skills, meticulous in detail.
Demonstrates a methodical approach.

No restraints. No limitations. We don't simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

Structured career development framework
25 days' holiday, plus bank holiday. Annual buy & sell up to five days.
Enhanced company pension scheme
Discretionary annual bonus award
Private medical insurance and health cash plan
Life assurance 4x your basic salary
Ability to apply for a sabbatical of up to one year after only two years' service.
Benefits you can adapt to your lifestyle, such as discounted shopping.
Generous parental leave policies including market leading maternity leave.
Tax efficient nursery scheme benefit.
A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice
Friends and family day
Opportunities to experience our fantastic cars.