Customer Support Executive

I am delighted to be supporting an exceptional business who put the customer first, and quality of service in all they do! Currently looking for an additional experienced Customer Support Executive to join their friendly, professional team. This is an exciting opportunity for an individual to really grow and develop their career within a company that will support, train, and develop you on this journey. Office based Monday to Friday. Your position will be to provide exceptional customer service and support, (this is NOT a telesales role) but to pick up on upselling opportunities through customer service led conversations, using your strong communication skills, processing orders, dealing effectively and confidently with customer enquiries by telephone, email, social and web. You will take great pride and gain pleasure in ensuring the best level of customer service, solving any problems raised and fostering long-term customer relationships which in turn drive revenue. Role duties:

• Process customer orders accurately and in compliance with company policy and procedures.
• Monitor order status, communicating any issues to customers.
• Liaising with customers building solid relationships and providing excellent customer service, ensuring customer care calls are carried out across key accounts.
• Respond to customer enquiries providing after sales support, including technical advice.
• Accurately maintain records of customer on the CRM system.
• Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.
• Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  
  Strong verbal and written communication skills, sharing information clearly, professionally and courteously.
• Previous sales experience with proven success in sales through a service
• Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
• Empathy and patience when dealing with customer concerns, demonstrating a customer centric approach.
• Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively.
• Ability to keep calm under pressure.
• Ability to adapt to changing priorities and work well in a fast-paced environment.
• Positive attitude, resilience, and a strong commitment to delivering excellent customer service.
• Use of Microsoft Excel, Word. (SharePoint, Business Dynamics, Dynamics 365 would be an advantage)