Customer Support Officer

The job involves a variety of functions, such as helping customers, both face-to-face and on the telephone, assisting customers with online forms, promoting other services and payment methods, assisting with modern development projects as well as traditional functions such as taking payments for services and helping customers who present to us in need at either the Town Hall in Redditch or Parkside in Bromsgrove

Experience in face to face enquiries is essential for this role A good knowledge of Council Tax and other council services would be desirable although not essential.

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more