Customer Support Partner

You will need to be friendly, welcoming, self motivated and be able to serve our customers in a calm and professional manner. This role is process driven and you will be required to use a wide range of systems, have strong admin/organisational skills, whilst paying close attention to detail and compliance.

Your duties will be varied, from serving in our Bureau de Change, looking after lost children, lost property and a wide range of other Customer queries.

This role is key in supporting the selling floors and wider branch, from a practical/flexibility perspective and also in terms of communicating, coaching our services and assisting with Customer Complaints. You will be expected to support and promote our services at in-store events., To work as part of the customer support team to achieve sales targets through a focus on selling John Lewis & Partners service products. To support the resolution of customer queries and deliver a market leading customer experience.

You'll be part of a team that delivers outstanding service to customers, with so many different aspects to the role to learn. The training is intensive and very rewarding.

Working in Partnership for a happier world - our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this role.

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.