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Customer Support Representative

AD Construction Group

Customer Support Representative

£30000

AD Construction Group, Islington

  • Full time
  • Temporary
  • Onsite working

Posted today, 19 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: a3e6c7eeb077476d9dc7546245df9037

Full Job Description

  • Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues

  • Dealing with residents' complaints and issues, either via email, phone, or visits to their home

  • Collecting KPIs upon work completion, and logging the results

  • Arranging appointments for workers and subcontractors where necessary

  • Building good relationships with the residents

    Driving license is essential

  • Strong face-to-face customer service experience

  • Good communicator, both oral and written

  • Flexible to accommodate the needs of the residents

  • Excellent time keeping and organisational skills

  • Basic IT knowledge

    Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the construction industry.


    • We are looking for a Customer Support Representative to join one of our bust project-teams working in Islington.

  • Salary - £24,000 to £30,000

  • Hours - Monday to Friday, 8am to 5pm (1hr for lunch)

  • 21 days of holiday + bank holidays and Christmas closure

  • Birthday day off

  • Company branded uniform, PPE, Work Phone, iPad, DBS check will be carried out on your behalf at the companies expense

  • Eligible to work in the UK

  • Six Month Probationary Period

  • As part of the interview process you will be required to complete an aptitude test