Customer Support Representative I Responsibilities: Qualifications
FREUDENBERG Flow Technologies
Customer Support Representative I Responsibilities: Qualifications
Salary Not Specified
FREUDENBERG Flow Technologies, Port Talbot, Castell-nedd Port Talbot - Neath Port Talbot
- Full time
- Permanent
- Onsite working
Posted today, 21 Sep | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 115dc2aac0c549f3b89f292f48d10090
Full Job Description
- To be the first point of call for any customer queries relating to sales, execution, installations, and communications.
- Build and maintain strong relationships with internal and external customers.
- Ensure that customer claims and complaints are resolved fairy, effectively, accurately, and timely, and in accordance with consumer laws.
- Collaborate with other departments within the organisation to execute orders.
- Monitor and track lead-time, order/production status and keep customers updated.
- Provide status updates when requested.
- Assist in the development of improvement plans in response to customer feedback.
Proven customer support experience within a manufacturing environment, oil and gas would be desirable. - Excellent IT skills and proficient in Microsoft Suite.
- Strong verbal and written communication, with excellent interpersonal skills.
- Proven track record of meeting targets and deadlines with the ability to work well under pressure.
- Detail orientated, able to work with figures, calculations, and technical drawings.
- Ability to read and understand technical drawings is desirable.
- Experience using SAP desirable.