Customer Support Specialist

Are you a quick thinker, a problem solver, and a natural communicator? Our client is at the forefront of transforming tool hire within the UK construction industry. We're looking for someone energetic, proactive, and solutions-focused to join their Customer Support Team-a key player in delivering exceptional service to their clients. This is a busy, fast-paced role where you'll liaise with customers daily across phone calls, live chat, emails, and WhatsApp-resolving queries and ensuring operations run seamlessly. What You'll Be Doing:

• Managing customer communications: responding via phone, live chat, WhatsApp, and email.
• Raising orders, processing invoices, and resolving delivery issues, including damages or missed deliveries.
• Collaborating across departments to ensure smooth operations and exceptional customer experiences.
• Maintaining accurate system updates with customer activity and key processes., They're not just offering a job; They're inviting you to grow with them as they redefine excellence in the construction industry.
  
  A problem solver who thrives under pressure and can think on their feet.
• Someone who loves building relationships, both with customers and teammates.
• Strong multitasking skills-you'll juggle customer calls, messages, and admin tasks effortlessly.
• A compassionate, kind, and empathetic approach to customer queries.
Essential Skills:
• Excellent communication (both written and verbal).
• Proficient in Microsoft Outlook, Word, and Excel.
• A calm, organised, and detail-oriented mindset.
• Ability to resolve challenges with a solution-first attitude.
  
  £35,000 salary
• 25 days holiday (plus Bank Holidays)
• Company pension scheme
• Special recognition and reward incentives
• Fully stocked food and drinks cupboards-because hard work deserves tasty treats!