Customer Systems Implementation & Training Specialist

Do you thrive on interactions with customers and finding solutions to problems? SHL is an award-winning HR-Tech organisation with global customers across a variety of sectors. We are looking for a Customer Systems Implementation & Training Specialist to on-board our customers and provide training on the use of our platforms. If you have a positive attitude with a strong customer service focus this could be the perfect role for you. A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there's no better time to become a part of something transformational. Hybrid working is available. What you will be doing:

• Delivering quality training and presentations to customers in the use of SHL's online platforms either via webinar, one to one calls or meetings.
• Once established, you will have a sound knowledge of all SHL online platforms & products, providing guidance on first-rate customer deployment.
• Reviewing and developing training course content and associated documentation (assisting with translation work if applicable).
• Configuring new SHL online accounts in line with customers' requirements and make recommendations for new site implementations.
• Action update requests and monitor and administer global mailboxes, system training courses and bookings.
• Collaborating with colleagues and Subject Matter Experts, to create and maintain training support material for clients and employees.
  
  Experience in a customer service role, perhaps with some technical support experience.
• Excellent communications.
• Able to find solutions, thinking outside the box.
Desirable:
• Some training delivery experience helpful although training provided.
• Willingness to take ownership of tasks.
• A second European language.
  
  #LifeAtSHL #CareersAtSHL #SHLHiringTalent #HybridRole #LinkedInJobs #LI-hybrid
#ClientTraining #CustomerSystems #CustomerService #CustomerServiceJobs #SystemsImplementation #SystemsImplementationJobs #CustomerService #CustomerServiceJobs #TrainingDelivery #TrainingDeliveryJobs #ClientDelivery #CareerOpportunities #JobOpportunities About Us
• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people's lives, you will experience the greatest business outcomes possible. SHL's products insights, experiences, and services can help achieve growth at scale.
What SHL can offer you Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL's business and culture (find out more about DEI and accessibility at SHL)
• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you'll be inspired to do your best work (find out more LifeAtSHL)
• The ability to transform workplaces around the world for others.
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.