Customs Bureau Agent - Shfits

Customs Bureau Agent:

Shifts:

Monday - Friday

14:00 to 22:00

Reports to: Customs Manager

Location: Hayes

Key Activities

• Liaise with customers to co-ordinate customs entries for the shipment of goods;


• Full declarations both imports and exports


• Transition declarations (T1's) applicable on exports,


• CCDP frontier and supplementary declarations as required by the customer.


• Provide information to customers, freight forwarders, hauliers and DHL internal stakeholders in a timely manner and appropriate manner and promote excellent customer service and engagement


• Ensure all documentation is completed on time, accurately and adhering to compliance rules. Customer requirements must be met and achievement of relevant KPI's


• Ability to deal with critical requirements, and problem solve activities within processing timelines


• Maintain all customs entries files both electronically and also hard copy files where required for certification and documents, where relevant


• Manage queries from the Global Service Centre (GSC), sending and issuing data when required.


• Respond to any communication from HMRC and other UK Government Departments regarding declaration matters


Stakeholders

• GSC


• Customer (Importer or Exporter)


• Freight forward hauliers


• DGF internal branch offices


DHL Core competencies

Making Customers More Successful:


• Maintains effective relationships with customers.



• Develops, commercializes and delivers high quality/ innovative services or solutions.



• Inspires customers and gains their commitment.



• Gains organisational alignment and support for customer needs.


Shaping Direction:


• Maintains a visionary and global perspective pertaining to strategy.



• Develops sustainable strategies that support Investment, Provider and Employer of Choice.



• Inspires and aligns the organisation to make the strategy a reality.


Driving High Performance:


• Establishes clear, challenging and achievable objectives.



• Aligns resources and the organisation to achieve objectives.



• Regularly reviews and communicates progress against objectives and adjust as needed.



• Champions continuous improvement and innovation.



• Inspires results and respect through empowerment, accountability recognition and rewards.


Developing Others:


• Provides employees with candid and regular feedback.



• Provides employees with development opportunities.



• Supports employees with career opportunities.



• Inspires employees to develop themselves.


Developing Self:


• Conveys a clear sense of personal goals and values.



• Actively seeks feedback to improve performance.



• Develops new skills and modifies behaviours based on feedback.



• Takes personal responsibility for career and development.


Respect & Results

· Is results orientated when it comes to shaping our structures and processes and developing people.

· Maintains a respectful attitude at all times towards our teams, colleagues and customers by listening and understanding others perspective.

Skills and experience:

• Some experience of working in Customs desirable.


• Knowledge and experience of customs and excise procedures, invoicing customers, handling documents by importer / exporter to and from overseas.


• PC literate, good communicator, excellent telephone manner, organised with good administration skills. Proven track record of delivering excellent customer service.
  
  Some experience of working in Customs desirable.


• Knowledge and experience of customs and excise procedures, invoicing customers, handling documents by importer / exporter to and from overseas.


• PC literate, good communicator, excellent telephone manner, organised with good administration skills. Proven track record of delivering excellent customer service.