CYP Clinic Receptionist - Band 2

The Ward Receptionist is a member of the ward who acts as an interface between the unit, hospital services, patients and public.

To perform clerical duties to assist with the smooth running of the Paediatric and Community Paediatric clinics., 1. To provide a friendly and informative first contact to the CYP clinic.Undertaking reception duties, dealing with hospital staff, parents and members of the public in an efficient, polite and courteous manner, answering queries and communicating complex information where there may be barriers to understanding. Persuasion, motivational and negotiating skills are essential maintaining security and privacy at all times.
2. General telephonist responsibilities- dealing with telephone enquiries, communicating effectively with the team, patients and visitors whilst maintaining patient confidentially.
3. Prioritise workloads - responding to emergency factors and situations effectively. Outcoming all appointments and booking follow up appointments on CareFlow.
4. Take delegated responsibility for the Patient Administration System to inputdata ensuring that details are correct and timely regarding patient information. e.g. Registering patients, producing, tracking and retrieving notes.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated