CYP Clinic Receptionist - Band 2

The Ward Receptionist is a member of the ward who acts as an interface between the unit, hospital services, patients and public.

To perform clerical duties to assist with the smooth running of the Paediatric and Community Paediatric clinics., 1. To provide a friendly and informative first contact to the CYP clinic.Undertaking reception duties, dealing with hospital staff, parents and members of the public in an efficient, polite and courteous manner, answering queries and communicating complex information where there may be barriers to understanding. Persuasion, motivational and negotiating skills are essential maintaining security and privacy at all times.
2. General telephonist responsibilities- dealing with telephone enquiries, communicating effectively with the team, patients and visitors whilst maintaining patient confidentially.
3. Prioritise workloads - responding to emergency factors and situations effectively. Outcoming all appointments and booking follow up appointments on CareFlow.
4. Take delegated responsibility for the Patient Administration System to inputdata ensuring that details are correct and timely regarding patient information. e.g. Registering patients, producing, tracking and retrieving notes.

Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).