Data Administrator

The role is part of the reconciliation team and manages the benefits and records of SAUL members daily. The role deals with incoming and outgoing correspondence and interacts with SAUL members and employers directly on the telephone and online. You will be responsible for:

• Completing the monthly processes in an accurate and timely manner including:
o loading and validating data provided by SAUL employers o ensuring any reconciliation reports are dealt with within targets, liaising with employers to resolve any issues o investigating contribution and salary mismatch queries for scheme leavers o processing data in respect of new joiners to the Scheme, and o providing support to employers and members by phone and email.
• Performing a variety of clerical functions including data entry, filing, faxing, scanning and photocopying of documents.
• Ensuring that all necessary transactions are well documented and securely and properly saved to the members' files on the system, in the correct manner.
• Proactively administering benefits in accordance with the Scheme Rules and seeking guidance where needed.
• Supporting employers and members with information and helping them access online services by covering web chats and telephone calls at times between 9am to 5pm.
• Continuing personal self-development to meet the requirements of the role and keeping up to date with pension industry legislation and asking for assistance as required.
  
  Education to secondary level including a minimum of grade C in Maths and English GCSE or equivalent qualification or equivalent experience
• Experience of working with Microsoft products, particularly Outlook, SharePoint, and Excel
• Accuracy and ability to follow instructions
• Excellent organisation skills
• Good written and oral communication skills
• Customer service skills and mindset, and
• Attention to detail.
Other desirable knowledge/experience:
• Over 1 year's administration experience
• Advanced data analysis and calculations in spreadsheets., Flexi time with the ability to generate additional leave
  
  SAUL Trustee Company is a great place to work, whether you're a pensions specialist, an HR professional or an IT whizz, we might be the next step in your career.
We're the Trustee and administrator of a multi-employer hybrid pension scheme, and a Master Trust, looking after the pensions of more than 80,000 members. We're a friendly team of around 60 people who work part of the week from home and at least two days each week in our central London office. SAUL Trustee Company (STC) is ranked the 23rd Best Company to work for in the UK in 2023 and we have retained our two-star accreditation as an outstanding place to work. At STC, we are responsible for


• Best-in-class pension scheme. A generous employer contribution to your pension, and life insurance while you're paying in
• Getting to work schemes
• Private Medical Insurance
• Social activities during the year.