Data Change Team Manager

· Lead and manage the data change team with administration changes relating to accurate maintenance of employee information. Motivating the team to demonstrate a reliable, efficient and effective delivery of all change requests.

· Maintain professional knowledge and team compliance with current regulations governing all data change requests.

· Manage the provision of advice and guidance to stakeholders to certify requirements are met whilst compliant.

· Manage the workflow and utilisation of improved systems to distribute the allocation of work throughout the team.

· Manage development of the team to cross train and upskill members of the team to reduce skills gap and knowledge loss.

· Operate within the pre-agreed control framework within the data change team, embedding a control mind set with customers and stakeholders. Continually reviewing the framework for adherence and embed improvements where required. Work with all parties to reduce risk and the cost of control.

· Develop / continually improve relations with key stakeholders, define and embed a customer centric culture where all team members consider the impact on customers and their future requirements.

· Support the Network Rail better day every day initiative by overseeing the adoption of weekly focus initiatives, coaching and empowering team members to innovate existing processes to drive continuous improvement in the department and wider organisation.

· Represent the team within the Network Rail Shared Services people forum, developing peer group people initiatives, consistency in the application of people policies and improvement in centre wide engagement levels.

· Drive an inclusive culture where individuals can be themselves and are free to challenge existing process without discouragement. Encourage a culture of operational responsibility where individuals take personal ownership for delivery.

· Manage the data change team by maximising individual employee performance. Set, monitor and assess individuals against SMART objectives to drive employee and team performance. Support team member development through regular coaching and balanced feedback; encouraging team members to have a training and career development plan.

Are you a detail-oriented leader with a passion for data accuracy and team management? Join us at Network Rail as a Data Change Team Manager, where you'll drive efficiency, accuracy, and compliance in managing critical employee information!

You will deliver a data administration service of the accurate maintenance of employee information, delivering against KPI’s and SLA’s with attention to excellent customer service. You will comply with statutory, regulatory, contractual, customs & excise and group policy regulations., We are looking for someone who is highly organized with a keen eye for detail, able to manage a fast-paced environment while maintaining a focus on quality and compliance. You should have proven experience in data administration and team leadership, alongside strong customer service skills and an understanding of regulatory frameworks., · Experience of leading and empowering a team within a shared service centre environment

· Proven analytical skills; ability to produce, interpret and work comfortably with management information in a KPI driven environment

· Proven self-starter with the ability to motivate a team in high pressured situations leading by example

· Excellent stakeholder management skills; a proven track record of building and maintaining effective working relationships with a range of colleagues within a large and complex organisation

· Excellent communication skills with a focus on customer skills both written and verbal (comfortable presenting to senior stakeholders and/or customers)

· Have the ability to make tough decisions needed to succeed and having the courage to honestly communicate those decisions

· ORACLE eBusiness Suite experience

· Experience of working to a legislative framework and within agreed timescales

· Experience of auditing and compliance to a process

Desirable

· Educated to degree level or equivalent

· Experience of managing improvement projects and processing high volume activity

· Experience in LEAN or equivalent

· Exceptional experience of KPI turnaround from underperforming to performing exceptionally

We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.