Data Cleanser

The Liquidlogic 'LCS' and 'EHM' case management systems went live in May 2018 for Children's Services alongside 'ContrOCC' for Children's Finance, after the successful implementation of the 'LAS' and 'ContrOCC' systems in November 2017 for Adult Social Services.

We are seeking a positive, energetic and customer-focused individual to join our Helpdesk team, supporting our users by answering queries and either resolving at source or referring unresolved calls on to more senior colleagues in the team.

You will have a commitment to delivering high quality services for the people of Norfolk, and a willingness to learn about new areas of business.

You will be a team player with the ability to work collaboratively with others, and with a flexible and adaptable approach to your daily work.

You will Proficient with Microsoft Office Suite and a natural aptitude for learning new technology / software / applications, able to meet deadlines and have good attention to detail. We will develop you and deliver a full induction to the role and provide opportunities for your ongoing professional growth.

• Competitive salary


• Generous holiday entitlement with the ability to buy and sell leave


• Health and Wellbeing services including fast-track physiotherapy and a free counselling service


• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.


• Financial benefits such as:

+ ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
+ A Blue Light card for Fire Service and Social Care Workers
+ Relocation expenses (where applicable)
+ An advance of your expenses if you travel for work
+ Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions
+ Tax efficient ways of getting extra pension and new bikes
+ Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill job
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