Data & Information Officer - Estates Business, Technical & Future Planning Team - 29506

We are fully committed to having an inclusive workforce to reflect the communities we serve. We don't just talk about diversity; we seek it, embrace it and live it, for the benefit of our staff, our communities and our environment.

Everyone starting in a new role will be welcomed into the team and given all the training and support needed. As part of your comprehensive induction, you will be provided with all the equipment required for your role.

An exciting opportunity has arisen to join the Estates Business, Technical, Finance and Future Planning Team as a Data & Information Officer. If you are an excellent communicator with a flair for data management this role may be perfect for you.

Working as part of the dispersed Estates Data and Information team you'll provide data management and GIS support nationally (utilising ARCGIS) to approximately 100 professional estates surveyors located across the country.

The data and information you provide to your customers will be key to their decision making so it's important you have a good eye for detail. You'll ensure the timely updates, maintain and reconcile all landholdings and property database/records systems to ensure that the information we hold and provide remains accurate. The ability to prepare plans using GIS is essential to illustrate land/property information to support the effective management of land/property assets and to facilitate the registration of such with HM Land Registry by sourcing and contributing information.

You'll also find yourself engaging with our national customer teams, and responding to enquiries from the wider EA business, Defra and the general public.

Responding to incidents is a central part of what we do. Everyone that joins us is required to undertake training and participate. Please see the candidate pack for more on how you will support with this.

The team

The Estates Team sits within the larger Sustainability, Funding and Service Operations directorate. You can read more about the directorate in the Additional Information pack.

The Estates service extends to 160 people, offering professional support for Environment Agency land, property, compensation and valuation matters. We are core to the delivery of the Agency's £5.2 billion capital programme to better protect 336,000 homes., You will manage elements of the national property database and maintain our GIS layers with a focus on quality while adhering to Data Protection principles. We also provide reports to Environment Agency teams, Defra and the Cabinet Office., The successful candidate will need to produce high-quality and accurate work within set deadlines.

In no more than 250 words, please give an example of a time you have delivered a piece of work you are proud of within a short timescale. What obstacles and challenges did you have to overcome?, We provide a service to Estates, the wider business and the public. We aim to ensure that we meet the requirements of our customers and deliver a high-quality service. We require someone who has previous experience of working in a customer focussed team.

In no more than 250 words, please tell us about a time when you have provided excellent customer service.

Please note we do not assess CVs. It is your answer given to this question that will be used for interview selection so ensure you draw out your skills and experience in your response. We encourage you to refer to our "EA capability dictionary".

If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

Proficient in ArcMap GIS including the ability to create and modify layers. You will be required to produce a variety of accurate, scaled plans compliant with Land Registry guidelines.

Technically competent over a wide range of record management issues including the ability to maintain computerised data management systems to support a professional service.

Experience of working with stakeholders to provide an excellent customer service experience.

Strong prioritisation skills and self-motivation to ensure tasks are achieved.

The ability to make considered decisions, sometimes within short timescales and seeking support where required.

Good level of interpersonal skills, vital to influence the full range of internal and external stakeholders with whom you will interact to maintain a positive reputation and ensure the teams objectives are met.

Ability to contribute to the development of best practice in terms of continuous improvement relating to storage of property records and use of data systems.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.