Data & Insight Analyst

Working as a Data and Insight Analyst you will be an integral member of our Data team, responsible for delivering quality insight from our data, providing insight tools, analysis and MI which improve commercial understanding and solve operational challenges in order to improve our financial and operational outcomes and support the delivery of sustainable, predictable, profitable growth across the Group. This particular role will have primary focus on support analytical needs for our Client Marketing & Business Development team, including developing visualisations and undertaking deep-dive analyses to support generating new business for our legal teams. What You'll Be Doing Business Delivery

• Operate as a key member of the Analytics team, to provide analysis which will support the delivery of key trading metrics and drive key performance outcomes.
• Play an important role in the continual improvement of our visualisation reporting and migration to Power BI and working within a Azure cloud platform.
• Evaluate the performance of marketing and sales activity across multiple channels to assess effectiveness and ROI
• Take a proactive approach to delivering weekly and monthly BAU reporting, and deep-dive analyses that provide business insights.
Take advantage of in house analytics tools, visualisations, data quality measures and business knowledge to improve reporting, whilst developing personal skills set.
• Support the Insight team in creation of insight solutions and providing analysis which drives a culture of compliance, best practice and operational excellence on key processes.
• Identify continuous improvement opportunities to drive efficiencies and to enable improvements in our operational efficiency and gross contribution.
Business Projects
• Support the Analytics team delivery of key business initiatives which drive improved performance and profitability across the division through the appropriate and creative application of analytic methods.
• Conduct in-depth analysis to identify trends, patterns, opportunities, and insights related to sales and marketing performance.
• Collect and analyse marketing data from various sources, including internal sales data and CRM systems, digital platforms, and external sources.
• Work with business leadership teams to provide relevant insight on projects, supporting the Data team in offering a range of solutions to analytic problems and help to guide good data practice.
• Utilising deep-dive analysis, identify opportunities for business improvement and help influence those business stakeholders to make changes accordingly.
• Segment and profile audiences, to enable effective marketing activity and drive sales and teamwork.
Support development of Data and Analytics Capability
• Support Irwin Mitchell's wider data strategy through engagement in relevant projects and forums
• Support the continual improvement of knowledge of modern visualisation through Power BI and working in a cloud environment
• Interface with all relevant teams across Irwin Mitchell in relation to provision of financial insight and BI, taking opportunities to support efficiencies and improvements to the ways of working of the team and wider business
• Investigate and identifying root causes of data issues including system processes. Work with the wider team to create recommendations to improve and work with stakeholders across the business in order to deliver.
  
  Analytical skills with ability to evidence strong skills in analysis driving insight and action
• Experience of working with Marketing and / or sales and business development teams
• Understanding of CRM platforms and generating insight from business development pipelines.
• Experience of working with Power BI to deliver visualisations in previous organisations
• Microsoft Office skills (especially Excel) with an ability to become familiar with firm-specific programs and software
• Operational excellence focus - drive for service excellence, process and people efficiency
• Excellent organisational and project management skills
• Knowledge of SQL and understanding of relational databases
• Ability to quickly pick up and understand complex business process's / issues.
• Ability to review, propose and improve processes and ways of working to improve commercial outcomes
  
  25 days holidays as standard plus bank holidays - You can buy' up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements. We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024! Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim. Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands : Our People, Our Community, Our Environment and Our Pro Bono.