Data Insights Coordinator

We have a new and exciting opportunity to join our Digital Performance team as a Data Insights Coordinator for Loyalty. You will be responsible for analysing the Paul Smith loyalty programme performance-measuring the KPIs while highlighting to stakeholders' customers' behaviour and trends. You will support the evolution of the Loyalty programme by working closely with Marketing, Digital, and Retail to ensure its commercial success and continual optimisation.,

• Report on KPIs weekly and monthly, understanding how the loyalty programme adds commercial value to the business.
• Build strong relationships with Marketing, Digital and Retail so that actionable insights can be shared and followed up.
• Be a champion for the loyalty programme & ensure relevant departments include data capture in their activity. Proactively seek-out new opportunities for driving customer value & data capture through internal and customer feedback.
• Support in the planning of loyalty campaigns, events, and products to ensure commercial success.
• Support in the creation and evolution of the Paul Smith loyalty program by making optimisations within the Loyalty platform.
• Provide insights and analysis to key stakeholders of the performance of the loyalty programme.
• Basic understanding of relevant legal requirements such as GDPR and Privacy laws
• Keeping informed of Loyalty trends.
• Any other related duties, not specified above, as outlined by your Line Manager., PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
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• Highly computer literate, with strong experience of Excel.
• Experience working with Power BI and Antavo would be desired.
• Experience analysing large sets of data.
• Methodical and accurate with good attention to detail and able to work to tight deadlines.
• Ability to plan, organise and prioritise to set deadlines.
• Ability to work under pressure in a busy environment.
Who you are:
• Helpful with the ability to stay calm under pressure.
• A team worker who can work using their own initiative and be self-motivated.
• Reliable, able to follow instructions and manage multiple tasks.
• A good eye for detail.
  
  About: Founded in Nottingham in the 1970's, the Paul Smith collections have become internationally recognised and Paul Smith is one of Britain's most renowned and successful designers. Up until the age of 16, Paul had wanted to be a professional cyclist, but a serious accident set him on a different path. Once out of hospital Paul fell in with a group of art students. They talked constantly about art, architecture and design and Paul found himself longing to be part of that exciting world. From its origins in one small shop in Nottingham in 1970, Paul Smith has grown into a global business, selling in six continents. Comprising of complete clothing, shoe and accessory collections for men, women and children; representation is further extended by associated product licenses where the potential of the brand has been recognised by key licensees in the fragrance, eyewear and interior businesses., Paul Smith is one of Britain's leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it's a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, 'classic with a twist' remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.
  
  A generous clothing allowance.
• Discretionary discount on PSL goods.
• An annual leave entitlement of 25 days, plus Bank Holidays.
• Pension Scheme.
• Hybrid working.
• Cycle to work and travel loan schemes.