Data Operations Analyst

The Data Operations Analyst role is an exciting opportunity for a self-starter to make a meaningful impact within a growing team, with potential for future growth and development. You will be accountable for enforcing data governance practices ensuring data compliance, and collaborating with various business stakeholders to maintain data integrity. This role is pivotal in enhancing the efficiency and effectiveness of our data operations, ensuring that our data products are reliable, compliant, and valuable to the business.,

• Assist with incidents by identifying the root cause of data quality issues, driving issue resolution, and implementing technical and process improvements to prevent recurring issues and future failures.


• Maintain regular communication with business, technology, and data teams to ensure alignment and collaboration


• Assist with identifying, analyse and document the impact of changes proposed by projects or initiatives.


• Collaborate with engineers and management to identify and implement process improvements, and supporting data governance strategies


Data Analysis & Insights:

• Collaborate with broader business reporting teams to enhance data quality and uphold standards


• Ensure information is vetted for accuracy before sharing any reports or communications with stakeholders.


Partner Management:

• Maintain positive relationships with partners to ensure their support aligns seamlessly with data strategy and company objectives and requirements.


• Collaborate with Supplier Management and Risk Management team to identify and prioritise potential data-related risks associated with vendors, and supporting strategies to mitigate these risks effectively.


Other Duties:

• Effectively manage individual assignments and responsibilities, including setting milestones, managing tasks and actions, and coordinating the execution of plans within specified timelines and stakeholder quality expectations.


• Ensure the Data backlog and Data Knowledge Hub are regularly updated to maintain departmental efficiency and operational continuity.


• Assist in maintaining the integrity and performance of Data products, through regular product health checks.


• Assist Data Enablement Consultant in ad hoc duties to facilitate departmental operations and initiatives.


• Participating in requirements gathering meetings to ensure clear and comprehensive documentation.


• Serve as the point of contact for colleagues seeking assistance with technical data enquiries.


What Team will I be a part?

The Data Operations Analyst will report to the Data Enablement Consultant and operate as part of the wider Cyber Security and Data team within the Running Great Restaurant Technology team.

Who are my customers?

Customers of this role will include:

• Data owners and business leads from broader business, technology and data teams such as:

+ Business stakeholders: Business Strategy & Insights, Restaurant Solutions Group, People, Marketing & Digital, Finance, Supply Chain
+ Technology: Cyber Security, Service Operations, Asset & Configuration Management, Supplier Management, Deployment & Testing, Innovation & Adoption
+ Change Management: Portfolio Management Office
+ Global: Colleagues in other McDonalds markets and those working in global and segment functions such as Enterprise Data Governance, Data Products, Back Office & Data Enablement, Reporting Hub, Data Platform & Architecture and GDW RunOps

• Our partners and suppliers, 1. Get started by filling in the online application. This should take 5 minutes, just make sure you have your CV ready!

2. If we think you're suited to the role, we'll invite you to a competency-based interview. These interviews are mostly virtual.
3. You could then get invited back for a second interview, where you'll be able to present or complete an associated task.
4. If we love what we see, the job will be yours!

Hints & Tips

1. STAR technique

When creating your application, the STAR technique is a way to keep answers concise and informative. When giving a real-life example that demonstrates a skill, use these key points:

• Situation (your job/course at the time)


• Tasks (what you needed to do)


• Actions (how you did it)


• Results (how it turned out)


2. Make sure your spelling, punctuation, and grammar (SPAG) is correct

You've probably heard this before - but how do you make sure you can achieve correct SPAG without fail? If you want to send in a perfectly polished application, follow these simple steps:

• Ask someone else to look over it (a fresh pair of eyes always helps)


• Re-read it once a day for a week


• Ask someone to look over it again (it's better to be safe than sorry)


3. Let your passion shine through

At McDonald's, we want to make sure you can feel entirely at home. And when you feel at home, you can be entirely yourself. If you bring your personality and energy to our culture, you can make McDonald's a more exciting, united place.


• 2+ years demonstrated experience in a data related field such as Data Governance, Analytics, Business Intelligence (BI), Data Engineering, Data Operations and Data Product teams


• A bachelor's degree in a data-related field such as Data Science, Computer Science, Information Technology, or a related discipline is preferable. However, equivalent certifications or relevant qualifications in Data & Information Technology will also be considered


• Strong organisational skills with ability to work inpendently under pressure, prioritising tasks, and delivering data requests within agreed timelines


• Strong technical acumen with a proficiency in relevant technologies and the ability to apply them to solve problems


• Proficient in a variety of data technology and platforms such as MicroStrategy, Tableau, Talend (ETL), Data Movement, Data Warehousing, Cloud technologies (AWS, Azure, GCP), and Data Governance and Quality tools


• Experience writing and implementing business requirements, process maps, user stories


• Ability to effectively communicate complex technical issues to non-technical colleagues


• Strong analytical and problem-solving skills, with meticulous attention to detail


• Excellent stakeholder management and communication skills with an ability to produce reports, documentation, and communicate with audiences at all levels


Some experience of desirable

• Experience using SQL and Microsoft Office, including Visio, PowerPoint & Excel


• Working knowledge of consulting and project management techniques/methods


• Experience in Agile methodologies


• Background in Retail and Hospitality sector


• Experience working in large-scale data transformation initiatives


• Familiar with AI technologies


Knowledge of but not essential

• Familiar with programming languages such as Python


• Service Now


• Miro


• Smartsheet


• Jira & Confluence


• Collibra & LightUp, To recognise your hard work and commitment, we will award you with up to two months' paid sabbatical leave following every 10 years of consecutive service.
  
  McDonalds has run its business in the UK since 1974 and celebrates its 50th anniversary this year. The business currently operates over 1,450 restaurants across the UK and Ireland, serving almost four million customers each day. McDonalds is one of the UKs largest private sector employers, employing over 177,000 people.


McDonalds UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over 40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonalds buys ingredients from over 23,000 British and Irish farmers and spends over 1.1billion annually on its food and packaging requirements. McDonalds is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonalds is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonalds more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.
We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture

Our Global vision is to build a better McDonalds and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonalds is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world., People are at the heart of everything we do and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers.

We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere., Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.

All full-time office employees will receive 28 days' paid holiday a year.

Employee Discounts

Discounts at hundreds of major high-street and online retailers.

Stakeholder Pension Scheme

As an office employee, you'll have the opportunity to join the stakeholder pension scheme., All full-time members of the Head Office team get 28 days paid holiday as well as bank holidays on top. For part-time workers, holiday will be determined on a pro-rata basis.

What do I wear in the office?

At our Head Office, we have a Dress for your Day Policy - the bottom line is that we want you to be empowered to make the decisions that meet the needs of your day.

What are the pay rates at McDonald's?

Our pay rates differ from role to role, but we always ensure that these rates remain competitive. Alongside this, we also offer a wide range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.

I want my pronouns to be known if I get this role, is this possible?

Yes. When you work in Head Office, you'll receive a company email address and will easily be able to include your desired pronouns in the signature.

Can I get individual feedback on my application or interview?

Due to the high level of applications we receive not everyone will receive individual feedback. This depends on where you are in our process and this could potentially be written or over the phone.

Are there any wellbeing services I can access?

Yes! McDonald's has a wellbeing hub on the staff website and our colleagues have access to the Employee Assistant Programme (EAP), which is run by AXA health care, offering a variety of services.