Data Resilience Tooling Manager

The mission of Group Chief Data and Analytics Office is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group.

The Data Resilience team is a new chapter within the Chief Data and Analytics Office. The aim of the team is to protect our customers, colleagues & markets by ensuring we comply with the spirit of the regulatory requirements for operational resilience established by the Bank of England, FCA and PRA.

In the Data workstream we are developing our ServiceNow and Tooling capability to stand-up a newly formed Data Pillar alongside our existing Technology, People, Property and Supply Chain Pillars. This will enable the Bank to understand, map its critical data assets and assess data resilience across our businesses.

The successful candidate will partner with Chief Data and Analytics Office to understand requirements and define them into user stories and seeing them through development, testing and release into the Live environment.

Key Responsibilities

• Working with the Data Resilience team to continue to determine what data is required for IBSs, how that data flows, and how we can make the data and processes around data more resilient.


• Work with LBG ServiceNow Centre of Excellence (CoE) to shape the required E2E solution, the integration and automation of the ServiceNow solution.


• Support LBG ServiceNow Centre of Excellence during Platform Upgrades, ensuring the Data Resilience solution is fully functional on all available environments


• Facilitation of Data Resilience MI & Reporting Outputs for core LBG Governance forums


• Support and coordinate the on-going demand for training and knowledge share of the Data Resilience Solution


Why Lloyds Banking Group:

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.


• A working knowledge of ServiceNow development with the ability to shape the solution, support requirement definition and work with ServiceNow dev's to deliver.


• An expert level understanding of the ServiceNow Platform: ITSM, CMDB, GRC, INS-PI.


• A good understanding of various classes within CMDB and relationships in ServiceNow (messaging queues, batches, unstructured data, applications, datastores etc.)


• Full awareness of the business analysis artefacts (state diagrams, workflow orchestration, user stories, data model, metadata) and have a proven track record of producing these documents.


• Ability to build relationships across wide reaching business teams. Be passionate about technology and its application to solve problems with a level of understanding of Data Resilience and its dimensions (such as data vaulting, data back-up, encryption)


• Experience and confidence in running workshops and engaging customers with the ability to work independently.


• Ability to quickly adapt to uncertainty and change. Our subject matter is new to the Bank and continually evolving meaning we continually need to commit to upskilling ourselves and evolve our thinking.


• Experience in Agile Methodology and able to contribute to various Agile processes such as Daily Stand-up, Release Planning, Backlog Refinement, Retrospective, Sprint Review.


• Strong continuous improvement skills, confident in challenging processes or solutions to make simplification efficiencies for the Group.


• A strong knowledge of concepts of Data Resilience & regulatory demands


And any experience of these would be really useful

• Previous experience in setting up a Data Pillar from scratch.


• Previous LBG experience and an understanding of our technical landscape and the underlying infrastructure that our Business Applications and IBSs reside on.


• Previous experience of implementing training plans and solution roll out.


• Completed Solution Architecture and business analysis qualifications or in the process of completing them.
  
  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.


We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Share schemes including free shares.


• Benefits you can adapt to your lifestyle, such as discounted shopping.


• 30 days' holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies


Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.