Data Support Apprentice

Working towards a foundation apprenticeship in Business Administration and ensuring that all learner documentation is processed in a timely manner ensuring that Welsh Government requirements are met.,

• Processing Learner documentation in a timely manner in line with the Welsh government programme specifications and CTC operational requirements.


• Processing data for all operational units on Yeti to ensure that all reporting systems are up to date.


• Liaising with Heads of Department with regard to arranging for delivery or collection of learner certification.


• Liaising with the Contract Manager with regard to updates for all contract review meetings.


• Attending department and operation unit meetings where required.


• Data processing and assuring across the administration team where required.


• Any other duties as requested by the Director of Finance and Administration and CTC Directors.


General Duties:


• Work safely, consider the safety of others and work within the guidelines stated in the Company's Health and Safety Policy.


• Ensure the security of all Company assets and data


• Work flexibly, to accommodate the fluctuations in data processing


• Resolve routine problems that arise, seeking support and guidance from the line manager as required and show a positive response to problem solving.


• Ensure all data processing and administration functions are carried out in line with the Company's ISMS policies and procedures


• To comply with the Company's Safeguarding policies at all times


• To comply with the Company's Equality policies and legislation


• To support the organisations core values


• Attend any relevant training / personal development programmes
  
  Excellent telephone skills, with a confident and friendly telephone manner.


• Bilingual with ability to converse fluently in English and Welsh (desirable).


• Excellent oral and written communication skills including the ability to communicate effectively by telephone


• The ability to work autonomously and also effectively with others


• Excellent computer literacy skills


• Excellent attention to detail


• The ability to work to tight deadlines


• Strong organisational skills


• Flexibility, confidentiality and tact.


• Good listening skills essential