Day Controller Planner / SPLA (Hertfordshire) | East of England Ambulance Service Trust

We are looking for a dynamic thinker to support our local planning of patient journeys. The role involves effectively planning patient journeys to and from home / health care setting using our cleric system and against set key performance indicators. Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy. You will need a calm approach under pressure, have geographical knowledge of Hertfordshire and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values. Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible. Full training is provided, the role will work on a shift basis covering a range of shifts between 0600 - 2200hrs 7 days a week. You will be required to have some flexibility and be reliable. We deliver the patient transport services in Cambridgeshire, Bedfordshire, Hertfordshire, north and west Essex. Our vision is underpinned by four goals:

• Be an exceptional place to work, volunteer and learn
• Provide outstanding quality of care and performance
• Be excellent collaborators and innovators as system partners
• Be an environmentally and financially sustainable organisation
We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.