(DBS) - Armed Forces & Veterans Services (AFVS) Compensation Administrative Officer (AO)

As an Administrative Officer, you will play a crucial role in ensuring the efficient administration and management of various claims and benefits for customers. Your duties may include scrutinising and registering claims, handling document management, obtaining necessary evidence, and processing payments.

You will provide excellent customer service by keeping customers informed of their claim status, handling correspondence, and managing telephone and email enquiries. You will also prioritise and manage caseloads to ensure timely conclusions, maintain accurate records, and provide updates to customers and management, and ensure adherence to policies and confidentiality protocols.

Currently, this position is 5 days in the office, with a view to move to hybrid, in line with MOD guidance 60% in the office, within the next two years.

Relevant experience in an administrative or customer service role.
Understanding of policies and procedures related to claims and benefits administration.
Proficiency in using office software and systems for document management and communication.
Skills and Abilities

Excellent organisational and time management skills.
Strong attention to detail and accuracy.
Effective communication skills, both written and oral.
Ability to handle sensitive and confidential information with discretion.
Strong problem-solving skills and the ability to make reasoned decisions.
Ability to work independently and as part of a team.
Ability to adapt to changing priorities and workloads.
Strong interpersonal skills and the ability to build relationships with stakeholders.

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK's Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

Our Vision - To support UK defence customers with outstanding service every time.
Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.