Debt Recovery Support Officer Grade 5 (£31,986 £32,931)

This level 1 role is purely office based administration and does NOT involve contacting debtors by phone. This role involves the administration of case records for debt cases to provide the collectors with the best opportunity to collect debt.,

• - to use investigative skills for tasks such as reviewing unallocated transactions and to make decisions regarding the next step such as allocate, offer refund or refer for write-off.
• - Using various IT systems and the internet, to trace new addresses for debtors.
It is anticipated that interviews will be held 20th to 25th January 2025 and will be conducted online. A 20min MS Excel test to be completed after interview. Please note: CV's will NOT be considered. Full time 36 Hours To view the Closing date 12 January 2025 @11:59pm Interviews will be held 20 to 25 January 2025 Equal Opportunities and Safeguarding Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.


• - attention to detail to ensure customer information is complete, up to date and accurate across multiple IT systems
• - having the ability to work to daily workload targets independently with minimal supervision
• - demonstrable IT skills with MS Word and MS excel
• - the ability to learn how to use new IT systems quickly
• - proven strong management of your own workload
• - performance driven to meet/exceed key performance targets which include timings, meeting deadlines and meeting quality targets
• - working as a team to ensure all corporate, team and personal deadlines are met