Defence Business Services (DBS) - Digital Content Designer

This role is to provide content design support and maintenance across digital services provided by the Defence Business Services.
This role will primarily support Civilian HR content on a number of platforms, with the aim to improve the employee experience in terms of how employees find, access, search and consume HR policy and DBS procedural knowledge. This includes how they are structured and written to support users to intuitively get their outcome at pace in a policy compliant manner. The post holder will work collaboratively with DBS services and Enquiry Centre teams and with HR Policy owners to create knowledge content that works for the users and defence.

Work as part of a virtual agile team across organisational boundaries to deliver effective content on web based platforms.
Working closely with stakeholders to review, change, create and maintain content that meets user needs and is compliant with the GDS Service Manual and design standards.
Producing copy and content assets that are accurate, timely, high-quality and to style.
Work with HR and DBS authorities to manage the new content through internal governance approval and trade union engagement.
Adoption of configured and branded document templates and to introduce Quality Assurance and Employee Experience criteria.
Use data and user insights to adjust and improve content.
Participating in content and service design communities, sharing learnings, and findings with wider teams to transfer knowledge and capability.
Potentially line management and mentoring responsibilities for Junior Content Designers in the team.
Person specification
Essential Skills

Knowledge of all Microsoft Office applications.
Proven ability to communicate - both written and verbal.
The ability to work as part of a small agile team, and across multiple teams.
Highly motivated and resilient.
Access or a driven desire to learn
Desirable Skills:

Microsoft SharePoint expertise.
Contentful (CMS) expertise.
Analytics expertise: SharePoint and Google Analytics.
Oracle Digital Assistant: Creation / maintenance of Skills and ability to review customer interactions.
Solution design and requirements gathering.
Unit Testing Knowledge.
Remedy Incident ticket management expertise.
Release Management.

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK's Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

Our Vision - To support UK defence customers with outstanding service every time.
Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.