Defence Business Services (DBS) HR Caseworker

The MOD is one of four main suppliers of HR casework across the Civil Service through Civil Service HR.

Our teams of HR Caseworkers provide specialist HR advice to support employees, line managers and other responsible managers across a full range of issues in accordance with HR policies and guidance.

The HR Advisory and Casework Service team is fast paced, busy and a demand led environment. You will need to be resilient and motivated along with having excellent customer service skills. You will predominantly be supporting customers over digital channels, therefore the ability to build rapport and trust quickly is essential. However, we remain committed to travelling for business need where and when required.

You will provide expert knowledge of the Department's HR policies and procedures and their practical application. This includes but is not limited to:

Absence management
Conduct and discipline
Grievance
Bullying, Harassment, Discrimination and Victimisation
Performance
Capability
Probation
Employment tribunals
You will actively engage in continuous improvement and change activities.

There is a requirement for business travel nationally, including overnight stays.

DBS supports flexible working and hybrid working is adopted within the service. The weekly departmental office attendance standard is 60% in office and 40% homeworking. During initial training periods, this may be increased.

Person specification
Responsibilities:

You will sit within one of the HR ACS teams and report to a Senior Casework Team Leader.

Your duties will include:

Managing a range of complex HR cases effectively; providing advice and guidance to managers, employees and other responsible stakeholders in accordance with HR policy. Areas of advice will include:
Absence management/occupational health
Conduct and discipline
Performance and capability
Grievance and complaints including bullying, harassment, discrimination and victimisation
Redundancy case management
Workplace adjustments
Managing a full caseload, prioritising work and working to strict timescales whilst ensuring the quality of advice remains high.
Preparing effective and professional case packs for submission to decision makers and/or appeal managers for complex HR decisions, up to and including dismissal.
Ensuring cases are handled consistently and appropriately, escalating concerns to team leader where appropriate.
Improving line manager confidence and capability by coaching through workplace issues.
Advising all MOD employees on HR policy, particularly supporting them in resolving workplace issues including options for informal and formal resolution.
Supporting employees and managers with any workplace adjustments needed.
Supporting employment tribunal claims, liaising with relevant internal and external stakeholders, representing MOD at tribunals as required.
Understanding and interpreting legal requirements to develop a range of options and associated risks in respect of HR issues.
Updating internal systems to ensure all information and details of action and decisions are accurately recorded.
Participate in continuous improvement of professional delivery to enhance the service.
Taking responsibility for your own learning and development to ensure advice is compliant with policy and employment legislation.
Facilitating workplace dispute mediation.
Proactively resolve cases in line with agreed momentum model whilst reinforcing business accountability, escalating high profile cases as appropriate through your management chain.
Seek to improve customer engagement whilst building confidence, knowledge and capability through coaching and advice on suitable resolution options.

Experience of working in a busy, fast paced HR team providing professional advice.
A working knowledge of HR policies and employment law.
Appropriate level of CIPD membership and level 5 CIPD people professional qualification OR must be willing to attain within 2 years of taking up post