Defence Business Services - DBS- Veterans Welfare Service - Welfare Manager

Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
+ Our Vision - To support UK defence customers with outstanding service every time.
+ Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Come and join the DBS community today!, A Welfare Manager/Case Manager facilitates access to the support our clients need based on a holistic assessment of the clients' situation covering, amongst other aspects of life, healthcare, accommodation, finances, employment and well-being. They provide information and guidance on Armed Forces Compensation Schemes, War Disablement Pension Schemes and general advice on Service Pensions, as well as DWP benefits,
We work within the MOD and Armed Forces, and partner with other government departments, local authorities, the NHS and trusted charities, helping clients to identify and navigate the support that's available and streamlining and coordinating their access to it.
Welfare Managers/Case Managers take pride in providing a high quality, tailored service to clients, addressing their issues by providing appropriate information, guidance and facilitating their access/making referrals to the support they need, whether it be provided by their Service, the MOD, other Government Departments, Local Authorities, other statutory services or the third sector. As a VWS Welfare Manager you will assess, support and maintain contact with clients in line with Veterans Services' policies and protocols and GDPR, always striving for the highest standard of casework and maintaining meticulous case notes on the Veterans Services' case management system.
You will also build a sound working knowledge and network of service providers on a national, regional and local basis, becoming an expert in provision in your area.
You will play a significant role working in partnership with Veterans Services colleagues on casework when required, sharing your expertise to build capacity across the VS team. You will play an active part in business-wide initiatives and events. You will be required to work with clients, stakeholders and colleagues by all suitable means including face to face, letter, email, phone and a range of meeting platforms including Skype and MS Teams. You Will have confidence and/or familiarity With MS Office applications, including MS Teams, Word, Excel, One Note and a willingness and aptitude for learning new IT skills.
Travel throughout your designated area of responsibility will be required and a valid driving licence is required. Occasional national travel and overnight stays will be necessary as part of the role to fulfil team training and meeting requirements.
A Veterans Welfare Service (VWS) Welfare Manager/Case Manager is responsible for:
Delivery
Day to day delivery of a high quality, holistic and professional casework to clients, building trust and positive relationships with clients and stakeholders to facilitate optimal client outcomes. Ensuring accurate, timely and professional record keeping and adherence to defined policy and procedures.
Continuous Improvement
Contribute to improved ways of working and development of service design and delivery models.
Stakeholder relationships
Build and maintain positive working relationships with colleagues across Veterans Services, DBS and MOD and with key external partners, within a defined area, for the benefit of client outcomes and to raise the profile of VS.
Collaborative working
Proactive collaborative working within DBS and Veterans Services in order to deliver One Service One Team One Way., As a VWS Welfare Manager/Case Manager you will have the following essential skills/experience/knowledge, We'll assess you against these behaviours during the selection process:
+ Leadership
+ Managing a Quality Service
+ Delivering at Pace
+ Communicating and Influencing, When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on your Primary: Behaviour - Leadership, Secondary: Experience - Personal statement. In this instance the remaining elements will be tested at interview.
At application stage you will be assessed against the following, A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
To assist with your application please find attached -
DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)
(26) UK Ministry of Defence: Life , LinkedIn
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ Excellent organisational skills and ability to plan workload efficiently
+ Resilience.
+ Excellent listening and interpersonal skills.
+ Compassionate, empathetic, patient and calm attitude.
+ Ability to adapt style and language to client/circumstantial needs.
+ Excellent problem-solving skills with a creative approach to finding solutions
+ Ability to prioritise workload under pressure.
+ Ability to keep up to date with information relevant to client needs.
+ Experience and confidence in the use of IT (including all main MS Office applications) and aptitude to learn new systems.
+ A full UK Driving Licence and/or willingness to undertake frequent travel (Local and UK wide).
+ As a VWS Welfare Manager/Case Manager you may have the following desirable skills/experience/knowledge:
+ Broad technical knowledge Of WPS and AFCS schemes (can be met by on job training)
+ Broad knowledge of DWP benefits and entitlements (can be met by on job training)
+ Knowledge Of Defence and/or its welfare and transition processes, + Leadership
+ Managing a Quality Service
+ Delivering at Pace
+ Communicating and Influencing
+ Experience - Personal statement
Experience:
+ Personal Statement : In no more than 500 words, Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlines in the job advert.
At interview you will be assessed against the above.
In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:
1. Behaviour - Managing a Quality Service
2. Behaviour - Delivering at Pace
3. Behaviour - Leadership
4. Behaviour - Communicating and Influencing
5. Experience - Personal statement
If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority:
1. Behaviour - Managing a Quality Service
2. Behaviour - Delivering at Pace
3. Behaviour - Leadership
4. Behaviour - Communicating and Influencing
5. Experience - Personal statement
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.

The Veterans Welfare Service (VWS) is part of the Armed Forces and Veterans Team and is one of three services that make up Veterans Services alongside Defence Transition Service (DTS) and Integrated Personal Commissioning for Veterans (IPC4V). These services are governed by the MOD's Holistic Transition Policy as detailed in Joint Service Publication (JSP)IOO.
Joining VWS offers the opportunity to be part of a professional, committed, energetic team, working in a high-profile, fast-paced subject area that attracts significant media and ministerial attention. You will be required to work at pace to achieve your objectives, support our collective aims and respond to the dynamic environment in which we operate.
Successful applicants will be provided with training to meet the demands of this role and are expected to maintain up to date and relevant skills and training whilst in post, both guided by Civil Service Required Learning and by independently identifying opportunities whilst in post.
Veterans Services is currently the subject of, and affected by an independent review, which was commissioned by MOD and Cabinet Office Ministers to ensure the UK Government is providing the right support to the right people in an efficient, value for money way. The recommendations have now been published and are available on GOV.UK -The Independent Review of UK Government Welfare Services for Veterans - GOV.UK (www.gov.uk)
The review presents an exciting opportunity to be part of changing what we do and how we do it. You are strongly encouraged to familiarise yourself with the review detailed above and its recommendations to help you understand what changes we are likely to be implementing in due course. Such change will affect the focus and responsibilities of our roles. The successful applicant will be part of that change, which will continue throughout 2024/25.
VWS has a national footprint and is currently covered by our 5 regional centres, which are based in Kidderminster, Norcross, Centurion, Belfast. and Glasgow. We are recruiting for a Welfare Manager to work from Beachley Barracks near Chepstow.
The successful applicant will be required to provide advice, support and guidance to our clients and their families residing in South and West Wales. Clients may be Serving personnel, Service leavers, veterans and their families. Support is provided over the telephone, emails and face to face.

Alongside your salary of £28,300, Ministry of Defence contributes £8,198 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ An environment with flexible working options Monday-Friday
+ 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
+ Hybrid working, where role permits
+ An opportunity to be considered for Reward & Recognition- £250-£5000 per year.
+ Family friendly policies including parental leave and adoption leave
+ Learning and development tailored to your role
+ Professional and personal development of skills
+ A culture encouraging inclusion and diversity
+ Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
+ Special paid leave to volunteer up to 6 days per year
+ A Civil Service pension with an average employer contribution of 28.97%
Allowances
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment Hours
This position is advertised at 37 hours per week.