Deferred Payments Assistant

The role of the Deferred Payments Assistant is to support the Deferred Payments Officer in proactively maintaining activity to reduce the levels of debt owed to Norfolk County Council. This will include maintaining regular and effective communication with debtors in line with the Council's Debt Recovery Policy.

Ideally you will have recent experience in a finance environment, will be able to deal effectively with customer queries and work closely with service departments to resolve disputes in a timely manner. You will be required to maintain accurate records of debt recovery action and also to collate evidence for cases requiring legal action.

To succeed in this challenging role, you must be a team player with the ability to prioritise your own workload. You must have excellent interpersonal, written and verbal communication skills, enthusiasm, and the ability to work under pressure.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Temporary Contract until 31 st March 2025 | £24,294 to £25,979 per annum (Scale E) | 37 hours per week | County Hall,

• Competitive salary


• Generous holiday entitlement with the ability to buy and sell leave


• Health and Wellbeing services including fast-track physiotherapy and a free counselling service


• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.


• Financial benefits such as:

+ ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
+ A Blue Light card for Fire Service and Social Care Workers
+ Relocation expenses (where applicable)
+ An advance of your expenses if you travel for work
+ Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions
+ Tax efficient ways of getting extra pension and new bikes
+ Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill job
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