Delivery Lead

From our London headquarters, we've built a diverse team of 50+ trust-building pioneers. With customer support hubs in Saigon, Casablanca, and São Paulo, we provide 24/7 service to businesses worldwide, ensuring that trust never sleeps. Why Now Matters After 10 years of bootstrapped, profitable growth, we're not just participating in the transformation of the customer reviews space - we're leading it. Every verified review we generate is another step toward our vision of universal trust in commerce. Orchestrate Our Mission to Transform Trust in Ecommerce We're seeking an experienced Delivery Lead to orchestrate our product development across four high-impact teams. In this crucial role, you'll help shape how Judge.me - Shopify's #1 ranked review solution - delivers trust-building solutions to 430,000+ merchants worldwide. Why This Role Matters As our Delivery Lead, you'll be the conductor ensuring our teams move in harmony to deliver our ambitious roadmap. With our platform processing 70 million orders monthly and generating 2 million+ verified reviews, your ability to coordinate and optimize delivery will directly impact global commerce. What Makes This Role Special

• Strategic Impact: Coordinate delivery across four teams building core features used by hundreds of thousands of merchants
• Scale & Growth: Support a rapidly growing platform that's achieved 50% year-over-year growth
• Cross-Team Leadership: Work across the entire business to optimise delivery processes
• Autonomy: Shape and implement delivery practices that will define our next phase of growth
What you'll do
• Orchestrate Delivery: Coordinate and manage roadmap delivery across multiple teams
• Remove Barriers: Identify and resolve impediments to delivery, ensuring teams maintain momentum
• Drive Improvement: Implement and refine agile practices that enhance team effectiveness
• Enable Visibility: Create and maintain delivery frameworks that provide clear progress insights
• Foster Collaboration: Facilitate cross-team communication and coordination
• Manage Dependencies: Identify and coordinate cross-team dependencies to ensure smooth delivery
  
  Proven track record managing delivery across multiple teams
• Strong understanding of agile methodologies and best practices
• Experience with project management tools and frameworks
• Outstanding communication and stakeholder management skills
• Ability to balance competing priorities and make data-driven decisions
Nice-to-Haves
• Experience in ecommerce or SaaS environments
• Background in trust products
• Knowledge of product development in high-growth environments
• Familiarity with technical delivery processes
  
  For a decade, we've been on a mission to fix one of commerce's fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we're building the bridge of confidence that enables global trade to flourish.
Our Purpose & Vision We're driven by a bold vision: a world trading with confidence. Through our "Trust Gap Zero" mission, we're systematically eliminating the uncertainty between merchants and consumers, empowering businesses to scale while maintaining the confidence of their customers. Our Impact Today What started as an idea has grown into a global force for trust in commerce:
• Trusted by the Best: As Shopify's #1 ranked review solution, we've earned over 35,000 five-star reviews from merchants who rely on us daily
• Global Scale: More than 430,000 shops across 140+ countries use our platform to build trust with their customers
• Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews that help consumers make confident decisions
• Organic Growth: We've achieved 50% year-over-year growth purely through word of mouth - no paid marketing or sales teams needed
  
  Your Package
The Essentials
• £75,000 - £85,000 based on experience
• 30 days holiday + bank holidays
• Private health insurance (Vitality)
• Brand new Macbook and tech setup
Flexible Working
• Hybrid setup: 2 office days (Tues/Thurs), 3 remote
• Modern Shoreditch office near Old Street
• No overtime culture
• Casual dress code
Team Life
• Weekly team meals
• Quarterly events
• Comprehensive wellbeing program
• Employee discount scheme
Our Mission For a decade, we've been building the bridge of confidence that enables global trade to flourish. Through our "Trust Gap Zero" mission, we're eliminating uncertainty between merchants and consumers. Join us in shaping how teams deliver this vision of universal trust in commerce. Ready to orchestrate the delivery of trust-building solutions that impact millions? We want to talk to you.