Delivery Manager

To support this we have created a brand new position as Delivery Manager, responsible for the project management of IT and Business Change initiatives.,

• Manage the delivery of projects to time, cost and quality, ensuring changes are fully embedded and agreed benefits met.
• Lead projects and work requests throughout the life cycle, including transition to live operation, and effectively interact
with multiple stakeholders - Third-party partners, Product Managers, Subject Matter Experts (SMEs), Operations, Legal / Compliance and Technology teams.
• Lead the collaborative and dynamic planning process - prioritising work that needs to be done against the capacity and
capability of the team. Ensuring the correct resources are in plan to deliver each sprint or milestone.
• Works with Business Analysts to transform stakeholder needs into well-defined use cases that stakeholders can fully understand
and leverage to create design requirements.
• Challenge and drive key stakeholders to make decisions on priorities.
• Facilitate decision-making, issue resolution and consensus among cross-functional teams with full understanding of time / cost
/ scope impacts.
• Be accountable for your delivery ensuring the right balance between cost, time & quality are achieved in line with business
plan assumptions, remove barriers where required.
• Introduce new tools and/or methodology / frameworks where required.
• Promote use of agile techniques across the business.
• Implement an effective reporting cycle, working with the teams to drive high quality reporting in a timely manner.
• Manages key third party partners to ensure delivery of projects to time, budget and quality.
Reporting, relationships & management
• Manage relationships with internal stakeholders to ensure alignment on project / work request objectives, critical tasks,
milestones and dependencies.
• Provide effective project progress updates to key stakeholders both written and verbally.
• Able to capture and articulate benefits associated with each delivery.
• Works closely with any required third party partners, establishing effective partnerships and well defined ways of working.
  
  Previous commercial experience as a Project Manager, Business Change Manager or similar, delivering projects affecting business
operations. Ideally in a professional services / business advisory environment.
• Working in a matrix management environment, directing work for members of other teams.
• Demonstrable track record of managing delivery in a fast-paced business.
• Management of software procurement projects.
• Experience of managing onsite, remote teams and external suppliers.
• Stakeholder management - risk and issue resolution.
• Great communication and interpersonal skills.
• Experience of project budget management and cost control.
• Experience of risk management and mitigation techniques.
• Experience of IT change management.
• Experience of programme planning, able to contribute to planning overall programmes and providing suggestions for framework
improvement.
• Resiliency - be able to deal with changing circumstances and challenging situations whilst still achieving objectives.
Desirable
• Prince2 or equivalent qualification.
• Analytical approach to problem solving combined with commercial awareness.
• Agile / Scrum experience.
• Knowledge of CRM tools.
• Familiarity with tools like JIRA, Trello, Microsoft Project.