Delta One Equity Swaps Trade Support AVP

The Operations Senior Analyst will be responsible for providing first class operational client support, trade & trade lifecycle event exception management and root cause analysis of exceptions to drive both platform and behavioural improvements. What you will do

• Main point of contact for client operational queries
• Overseeing the clients cashflow lifecycle, affirm economics with customers and exception handling root causes that cause discrepancy
• Management of client trade activity, liaising with the Desk and Clients to resolve any issues
• Contribute to the development of new techniques for the trade life cycle, and improve processes and workflows
• Driving initiatives to reduce Manual Touch Points (MTP's) and in turn improve the overall affirmation / settlement rates.
• Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
  
  Relevant degree or equivalent work and industry experience preferred
• Energetic, flexible, collaborative and proactive; a leader who can positively add sound product knowledge experience.
• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Self reliant, good problem solver, results orientated.
• Ability to establish and build trust with professionals throughout the business.
  
  By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
  
  By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), whilst also receive a competitive base salary (which reviewed annually), and enjoy a whole host of additional benefits such as:
• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Exclusive discounts for employees, family, and friends
• Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.