Demand Manager

For jobs located in Wales, the ability to speak Welsh is desirable. From the design and development of policies to the delivery of services supporting work, welfare, pensions and child maintenance, DWP is the Government's largest department. People are at the very heart of what we do. We ensure disabled people can live more independent lives; help tackle poverty and homelessness; provide a financial foundation for a secure old age; and support families ensuring children can fulfil their potential. DWP has the largest commercial estate in government and our team is committed to being smaller, greener and better - helping people to work, grow and thrive. Our estate provides accommodation for colleagues who support millions of daily customer interactions in Jobcentres and Health Assessment centres, back of house offices delivering frontline services and hub sites housing expert functions such as Policy, Finance, Digital and HR. The DWP Estates function ensures the smooth and efficient operation of this network on a day-to-day basis. We manage a private sector supply chain that delivers essential services such as security guarding, maintenance, property and leasehold, construction, cleaning and facilities management. Many of these services are business critical and we cannot safely open our offices without them. Our ambitions are to:

• Transition to a smaller, more affordable, and adaptable estate
• Invest in improving DWP's buildings and infrastructure, conducted mainly through an extensive programme of planned replacement works
• Meet our agreed Government Greening Commitments - creating a culture where sustainability is embedded
• Expertly deliver cost effective services
• Create a professional working culture that is best in class across the Government Property world
There is no better time to join us as we transform our estate and make our buildings fit for the future. The role will oversee and provide tactical Occupancy Planning expertise, applying understanding of the work and space needs of customers/users to develop innovative space solutions. Working closely with colleagues who will provide insights from customers and stakeholders, along with portfolio data from Business Intelligence, this key role will manage the day to day planning of supply, capacity and demand of the Estates portfolio through the provision of information. Working closely with the Estates Relationship Managers, it will support Estates with the provision of occupancy planning, auditing and data compilation services; in strategic planning efforts, and be an integral member of the Strategy, Portfolio & Leasehold team that will develop the Strategic Portfolio Plan.,
• Understand the strategic drivers for Estates and have clarity on the Portfolio strategy to ensure demand related activities contribute to the wider organisational priorities.
• Act as the single point of contact for Demand questions and queries. Maintaining and monitoring impact of demand requests across the Estates portfolio.
• Working closely with regional Relationship Managers, Workplace Transformation Programme (WTP) and Work Force Planning to ensure consistency in allocations decisions and maintain, Accordant allocation plans as required.
• Communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact.
• liaising with internal and external stakeholders to monitor, maintain and report on Space Capacity across the Estate, including maintaining, updating and complete validation checks for Capacity Validation and produce MI data.
• Support development of the business case for Estates actions based on business requirements, customer programs/initiatives, time constraints, lease options, current supply of space and projected demand for space.
• Act as the single point of contact for requests for space from Other Government Departments and Third Parties, centralising control and monitoring impact of future demand.
• Working with Relationship Managers, Lease Management Team and WTP encouraging joined up team work within own team and across Estates.
• In conjunction with relevant Estates colleagues, attend WTP Demand Management, Steering Group, and AdHoc meetings as required, including wider DWP initiates that may be impacted by demand.
• Use creative and analytical thinking to aggregate data from multiple sources and generate solution options for occupancy problems, providing analysis for customer decision making.
• Provide Demand Management Information via weekly and monthly reports for senior management.
• Provide accurate, reliable and timely information in response to customer requests, questions and needs, sharing information as appropriate and check understanding as required.
• Act as gatekeeper for demand requests to analyse and maintain Occupancy Assessments/Fire Risk Assessments and exceptions data to support wider requests from the team and business area.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.