Demand Manager

We are seeking a strategic and organized Demand Manager to join our Information and Digital Services (IDS) team. The successful candidate will manage demand within the IDS department, ensuring alignment with the university's strategic objectives. The post holder/successful candidate will

• Implement and manage a scalable demand management process.
• Oversee the IDS worklist and maintain a comprehensive demand plan.
• Collaborate with stakeholders to align IT resourcing with their requirements.
• Monitor and report on demand trends, performance metrics, and resource utilization.
• Manage the Jira platform for tracking and managing work within IDS.
  
  Educated to A level in a relevant subject, or relevant experience with evidence of professional training and development related to the role
• Proven experience in demand management and strategic planning within an IT environment.
• Proficiency in using Jira or similar project management tools.
• Excellent communication and collaboration skills.
• Strong organizational skills with the ability to manage multiple priorities., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience. With a turnover in excess of £170 million, over 12,500 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at https://www.keele.ac.uk/about/ Keele University is committed to the principles of the Athena SWAN charter, and values equality and diversity across our workforce. We strive to ensure that our workforce is representative of broader society, and therefore, we would actively welcome applications from women for this role. Keele University values equality and diversity across our workforce and to ensuring our staff community is reflective of the diversity of our student population. In support of these commitments the University welcomes applications from individuals of Black, Asian and ethnic minority backgrounds for all roles.

The University recognises that its success depends upon the contribution and dedication of its talented staff. In return, we have a competitive benefits package available, including:
• Competitive rate of pay with annual increments within the grade
• Generous annual leave entitlement with opportunities to purchase additional leave
• Excellent staff pension scheme
• Access to continued personal, professional and career development
• On site 'outstanding' nursery
• Discounted health & fitness facilities on site
• Cycle to work scheme (subject to eligibility)
Please note that the starting salary will typically be at the bottom of the pay scale shown above The University is committed to operating flexible working practices wherever possible.