Dental Booking Assistant

To provide a comprehensive and confidential service, working within the Booking team in accordance with Departmental, Trust and National standards, policies and procedures. Assisting and supporting the Booking & Access Team Leader and, Clinical teams where necessary, in the day-to-day management of their areas.
To act as a source of advice and guidance to the Booking Team and patients regarding the services provided and referral pathways.
To support the Trust in maintaining and improving the patients' journey from Referral to Treatment, ensuring booking times does not exceed the National target.
To act as a source of advice and guidance to the Booking Team and patients regarding the services provided and referral pathways.
Liaising between patients/carers and the clinician team within the dental service. Providing support and guidance to the Booking Team and overseeing day to day workload., + The post holder with be required to provide and receive complex or sensitive information to patients and staff at Warwickshire Special Care Dental Service.
+ Deal with all telephone calls relating to dental appointments and booking system. Ensuring calls are dealt with in a polite, pleasant and professional manner.
+ Check and update patient details on Kodak R4 system in accordance with the data quality standards and the Patient Access Policy.
+ Booking of all patient's appointments in line with the National time targets for dentistry.
+ To act as first point of contact for dealing with patient enquiries or complaints, and take the necessary action, liaising and effectively communicating at all levels using written, oral and electronic methods.
+ To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
+ To continually contribute to patient and business improvement agendas. This will require undertaking any project work as directed including obtaining information using current systems and share ideas for potential service improvement.
+ To assist with the implementation and maintain an efficient office management system/procedure to enable the department to optimize their standards of service.
+ Support team members. Providing cross-over on a reciprocal basis in the absence of colleagues and providing day to day supervision, when required.
+ Registration and management of e-referrals via the REGO system.
+ Ensure all patients are added to the relevant access pathway and actioned in a timely manner.
+ Contacting patients for short notice appointments maximizing clinic utilisation.
+ To outcome all patient attendances, ensuring that all patients have either been reappointment, discharged, DNA'd or added to the waiting list in accordance with agreed procedure.
+ To cancel, reappoint or reschedule patient's appointments at the patient or senior management teams' request.
+ Support the areas with ad hoc duties
+ Absorb information from many different points of contact including patients with anxiety, dental phobic, cultural or language difficulties; as well as clinical staff, secretaries, health professionals, GP surgeries, and hospitals, by written, verbal and email communication. Act on the information and distribute accurately.
+ Support the Lead Administrator in the management of stock and re-ordering of consumables when required on the Trust ordering system.
+ Support the Lead Administrator in dealing with any paperwork e.g. requisitions, delivery notes, invoices relating to the orders raised on e-Procurement, in accordance with Trust policies.
+ To highlight any operator errors with Kodak R4 to the Booking & Access Team Leader and support users in following the correct procedures and protocols.
+ To undertake any other duties as appropriate to the role.
+ Liaise regularly with Booking & Access Team Leader and Clinical teams to establish future clinic profiles, ensuring demand is met and to maintain a consistent volume of appointment slots. This will also involve arranging and attending quarterly meetings with clinicians to keep them update with regard to the waiting list.
+ Report appointment capacity concerns to the Booking & Access Team Leader.

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.
Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot., The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.
In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.
George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual - taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.