Dental Receptionist / Administrator

Organise, plan and prioritise workload.
Operate a telephone system answering queries, taking messages and making appointments in a professional manner.
Provide a high level of administrative and clerical support to clinicians and the dental team
Arrange team meetings, facilitate them, minute taking then circulate to all concerned.
Process mail arriving by post, internal mail and e-mail, following correct procedure for these items.
Ordering Stationary products to ensure supplies are kept fully stocked for the clinic.
Patient records to be maintained accurately and stored in accordance with the data protection act.
Process the invoice and purchase orders for the clinic returning them to HQ on a regular basis.
Prepare patient notes paying particular attention to patients who may have outstanding balances, Liaise with the Dental Nurse to ensure any laboratory work is back in readiness for the patient's appointments.
Ring all patients prior to their appointment to remind them to help reduce the number of Failed to Attends (FTA's).
Keep a short notice cancellation list to hand to be able to fill any appointments that became available.
Process all patient referrals, including updating the patient status within the e:referral system adhering to the 18 week rule
New patient waiting list to be kept up to date and reviewed on regular basis, ensuring waiting time standards are adhered to.
At the heart of how we operate is our Trust values:
+ Compassionate Care
+ Working Together,
+ Achieving Ambitions
+ Delivering Excellence
Our values are fundamental to the high-quality care we provide to the people who need us. We are proud to be a community that cares, delivering our services as a team whilst supporting our employees as individuals.
We are committed to being an inclusive employer that actively promotes equality and challenges discrimination. We embrace and celebrate diversity, encouraging applications from individuals of all backgrounds. We particularly welcome applications from candidates with an ethnically diverse heritage, those with disabilities, and individuals identifying as part of the LGBTQIA+ community. Our aim is to grow a workforce that reflects the diversity of the communities we serve.
We strive to create an environment where every individual is valued and respected. Our recruitment process is designed to support candidates who require reasonable adjustments and to accommodate the needs of applicants.
This post may close earlier than the published closing date if sufficient applications are received.
Correspondence relating to this vacancy will be conducted electronically, please ensure you check your emails, including your junk folder. If you have not heard from us within two weeks please assume your application has been unsuccessful on this occasion.

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
+ Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support

If you are well organised, able to prioritise and work on your own initiative without direct supervision, but also enjoys working as part of a team to provide excellent patient care, then we look forward to hearing from you.
The Special Care Dental Service is part of a countywide service providing NHS Dental treatment to patients on referral. We have clinics across the county, operating Mondays to Fridays, 08:30am to 4:30pm
This position offers a wide variety of administration duties and the opportunity to extend your knowledge of the administration side of the Special Care Dental Service. You will need to be competent in using information technology. A dental software package is used in our clinics and full training will be given.
Previous dental or medical reception/administration experience would be an advantage.
This position is for 4 days a week, of which one day must be wednesday. Other days are open for discussion.
The successful applicant will be based at Crawley Hospital, RH11 7DH
Interviews will be held at the Special Care Dental Service, Crawley Hospital on the 29th August 2024, + Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
+ Excellent training and development opportunities
+ Research opportunities
+ Cost-effective workplace nurseries in Crawley, Hove and Brighton
+ Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
+ Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
+ Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
+ Located in stunning Sussex, with easy access to the South Downs and the coast
+ Access to a wide range of benefits and discounts for NHS staff