Dental Receptionist / Secretary

The successful applicant will be an important part of a Multidisciplinary team and will provide comprehensive secretarial /administrative and clerical support to North Wales Community Service. Provide a secretarial / receptionist service to the dental team, including the dental general team and being first point of contact for visitors and patients to the service. This can involve dealing with sensitive and potentially difficult/stressful situations in a calm and sensitive manner.,

• Assisting with arrangements of dental clinics and providing patients with appropriate appointments.
• Assist with arranging specialist clinics i.e. general anaesthesia and sedation, organising waiting lists, appointments, recalls and associated clinical records. Liaising with clinical staff as necessary.
• Maintaining the Dental Clinic Appointments Diary/recall system and appointments system.
• Deals with enquires from patients, general dental practitioners, general practitioners, hospital medical and nursing staff, local health boards, schools, nursing homes and parents/guardians within own competence or refers to appropriate community dental staff.
• Responds to messages left on the answer phone. Refers messages and appointment cancellations to appropriate Community Dental Clinic.
The ability to speak Welsh is essential for this post Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.,
• Previous experience in a secretary/receptionist role, Previous experience with WPAS/Welsh Clinical Portal, Able to demonstrate English and Mathematical skills
• RSA stage 2 or equivalent NVQ 3 in Administration/Information Technology
Desirable criteria
• NVQ II Admin/customer care.
Skills Essential criteria
• Welsh essential level 3