Department Manager

Driving customer experience and the service proposition to a high luxury standard.

Leading and measuring a CRM strategy, in partnership with Senior Management and the Marketing team, to build a loyal client base whilst leveraging all clienteling tools.

Developing, implementing, and reviewing strategic and tactical initiatives to achieve and exceed set financial targets.

Supporting the Shop Management on initiatives to achieve and exceed set financial targets.

Encouraging excellent product knowledge, defining in store product training, and ensuring this is consistently shared with customers through storytelling to convert to sales.

Manage stock and inventory through cycle counts and stock takes, to ensure fulfilment of sales to customers across all channels.

Ensuring operational excellence with all relevant documents relating to payroll, team scheduling, sales reporting, HR, Facilities and Health and Safety are actioned and in line with Paul Smith policies and procedures.

Collaborating with the Visual Merchandising team to establish the best visual presentation and retail standards.

High level interest in the Paul Smith brand; Passion for style and fashion and retail in general.

Self-motivated & enthusiastic; ability to lead a team and motivate others.

Confident with the ability to deal with people at all levels; ability to build effective working relationships both internally and externally.

Displays initiative and is creative. Flexible & adaptable, collaborative.

Ability to be an ambassador for Paul Smith. Smart appearance and individual

Interest and knowledge of current trends in music, arts and culture.

Who you are :

Management experience in fashion / retail environment. Knowledge at increasing key performance measures and sales.

A great people manager, able to coach, nurture and develop to achieve the best results within.

Ability to drive and develop sales; ability to interpret financial sales related data.

Experience creating best visual standards and practices in store.

Excellent proven retail operational skills & standards. Keen eye for attention to detail.

Previous experience with all processes including HR & Health & Safety.

Paul Smith is one of Britain's leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it's a shirt, a shop or a special collaboration.

Reaffirming the values that Paul set down in 1970, classic with a twist' remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We are hiring for our most prestigious shop in Floral Street, Covent Garden. Within the role of Department Manager, you will effectively support the Shop Management in the overall running and operation of the Womenswear Department and the Shop.

You will support to achieve and exceed set financial targets and operational efficiencies. You will encourage your team to have fun while learning about our customers and environment.

What's in it for you :

Competitive salary

Rewarding Managers Bonus Scheme

Generous seasonal clothing and uniform allowance

60% discount on Paul Smith products

Access to exclusive sample sales

Wellbeing support through Retail Trust for you and your family

33 days annual leave inclusive of Bank Holidays with an option to buy or sell an extra 5 days holiday annually.

If you like the sound of what you've read so far, find out more about our company culture and the full list of benefits we can offer you.