Deployment Engineer

The Deployment Engineer will provide 2nd level support service as part of a team within the Service Delivery function, ensuring that our users both internal and external, have the best possible experience and outcomes.
The Primary function of this role will be the day-to-day schedule of imaging and processing of IT Equipment for despatch to the designated client sites as well as processing equipment received back at the end of their Life-cycle for asset tagging, scanning and booking into the asset stock report or CMDB.
The post will primarily focus on the core sites of the Trust, although where necessary may support/supplement remote site where a Trust vehicle for traveling can be provided.
Under the direction of the Workspace Manager, they will provide second line support for all Trust devices/systems. They will assist with Project work as assigned by the Workspace Manager.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership., The post holder will be responsible for the provision of:
· Ensure that all tickets within work queues associated with the team are appropriately handled and completed in a responsive, timely fashion to a satisfactory standard that meet the needs of our customers.
· In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents in a responsive manner. This may be achieved by physical site visit or remotely by accessing the user's device, the exact method being instigated by the post holder's knowledge, skill and diagnostic judgement taking in to account the needs of customers and following consultation with the Workspace Manager.
· In accordance with ITIL best practice for Release and Deployment Management, assist in the installation, configuration and testing of both existing and new combinations of hardware and so ware.
· In conjunction with Workspace Manager, undertake the installation, modification and upgrade of both hardware and so ware to existing user devices in accordance with Trust policies and procedures.
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm giving you the very best of good work life balance., Service Delivery falls within the Digital Services Service umbrella, which follows the ITIL best practice, to ensure the customers have the best possible end result. We are a small dynamic, hardworking team based in London and the Bromley area.
About our locations:
The Service Delivery team are based across the various sites:
St Paul's (located in Bromley)
Located in Bromley, a short walk from Bromley South railway station.
Maudsley Hospital (headquarters)
Located at Denmark Hill less than 5 minutes from the train station (zone 2).
Bethlem Royal Hospital
Located within walking distance from of Eden Park and West Wickham overland stations., · Setup, imaging and installation of devices.
· Complete the Daily Asset Deployment requests allocated through a booking system, or via Service Management and process the assigned assets for shipping to client site, or end user.
· Control the physical identification and withdrawal of all client assets at the end of lifecycle and on the CMDB.
· Control the Identification, receipt, storage and recording of all client assets returned at the end of the lifecycle.
· Update CMDB tickets/calls with all relevant changes and tracking information on client assets.
· Update and maintain asset stock reports where one is used, with all relevant changes and tracking information on client assets.
· Assist the Service Management team to record and report asset deployment/returns metrics to ensure they are aligned with agreed Service Level Agreements (SLAs).
· Assist the Service Management Team to perform periodic asset discovery and audit tasks of the CMDB in conjunction with asset discovery and audit tasks of physical assets within the life-cycle stores.
· Accurately diagnose and resolve technical hardware and so ware issues.
· Perform basic hardware repair tasks on client assets where necessary e.g. replacing laptop keyboards or batteries.
· Direct or escalate requests, incidents or problems to correct personnel as required, with accurate and triaged information.
· Identify and escalate situations requiring urgent attention; informing management of recurring incidents using the incident escalation process.
· Testing Image releases, updates and provide reports on test progress, outcomes, success rates, issues and risks.
· Research ques ons as necessary using available information resources for inclusion into the knowledge base.
· Communicate and advise users on appropriate steps to resolve issues.
· Assist with Office moves and changes.
· Accurately log all support/service interactions through ServiceNow.
· Respond promptly to requests for support/service in person, via telephone, email, IM or other digital method.
· Participate in regular team meetings.
· A end and contribute to regular appraisal and personal development meetings.
· Undertake statutory Trust and job specific training.
The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:
+ Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
+ Ensuring that all our services and all staff understand and support our commitment
+ We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity
Please note:
+ That all applications for this post will need to be made online
+ That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
+ That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
+ That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
+ That should you not have heard from us within three weeks from the closing date your application has not successful
+ That priority consideration for applications may be given to at-risk NHS employees
+ That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
+ That we are a smoke-free Trust
SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

NHS AfC: Band 5
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.
As a Trust we are happy to talk flexible working.