Deputy Account Director

We are seeking a skilled and experienced Deputy Account Director to inspire our clients, end-consumers, and their operations team to excel in their roles. This role is national and our client has sites from Edinburgh to London.

Integrated facilities management services with a purpose.

We're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our 'people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.
Responsibilities include:

• Develop and deliver continuous improvement plans


• Adherence to all client and company Policies


• Development and management of labour strategy in line with contract specifications


• Delivery of all HSE requirements both contractually and legislatively


• Management of required licenses


• Monitor and measure contractual and internal KPI's, identify and develop continuous improvements.


• Manage our Hard Services contractor to deliver all Planned and reactive Maintenance.


• Produce detailed reports to demonstrate compliance and manage risk reporting.


• Management and development of client relationships


• Achievement of financial budgets


• Production and maintenance of continuity and emergency plans


• Training and development of all employees


• Sub-Contractor adherence to client and company policy


• Develop and maintain strategy for growth and retention


• Develop and implement the governance and communication strategy.
  
  5 years management experience in FM soft service delivery with a minimum of 3 years experience of managing multi site operations.


• Our ideal candidate will have a strong background in either 1 of the 3 main soft services: Catering, Cleaning and or Security.


• Experience in highly commercial and price sensitive markets.


• Ability to build and develop relationships with senior stakeholders.


• Excellent communication and presentation skills


• A minimum of 3 years experience at a senior management level - contract value in excess £2M (contract / regional management)


• Demonstrable financial acumen


• Excellent management skills & ability to demonstrate change management through a team


• Have a proven track record of client / customer satisfaction (how do they put the customer front & centre)


• Driving License


Desirable

• SIA Licence holder (able to qualify)


• Formal FM accreditation / qualification (IWFM) or working towards


• Experience of managing Hard and soft services, inc. contract catering delivery