Deputy Account Manager

We are looking to speak to talented and experienced Deputy Account Manages to join our team at one of our prestigious contracts based in Canary Wharf, The Deputy Account Manager will thrive on getting the best out of people and maximising commercial opportunities. You are drawn to satisfaction from managing, training and supporting your team. You will support your team in providing a professional hospitality experience across our Corporate Catering location. Ensuring that the contract and company standards are maintained and that all Client expectations are met.,

• Assist Account Director with the management of the operation, working with the Head Chefs and Department Managers to develop the service and achieve budgeted targets.
• Management of all Food Safety & HSE systems, ensuring that all client, company & EHO audits are successful.
• Ensuring all HR processes are completed correctly, providing assistance and guidance to the Head Chefs / Managers and conducting the more serious processes such as serious disciplinary hearings in person.
• Building a strong relationship with the client and catering consultant.
• Ensuring all Profit Protection processes are maintained.
• Maintain customer engagement and participation through strategic marketing plans, conceiving and designing campaigns suitable to the various promotions.
• Reviewing and implementing actions based on customer surveys and feedback to continuously improve customer satisfaction.
• Maintain ESG reporting and continue developing further the environmental strategy, charitable donations relationships, diversity and inclusion in the workplace
• Implement innovative services and experiences through continuous modernisation of the menus, digitalisation, etc.
• Maintain relationship with staffing agencies, effectively managing the bookings on behalf of the departments, thus to assist with delivering fantastic experiences.
  
  Relevant experience within contract catering in a high profile corporate environment. Ideal candidate should have previous experience in a head of department or deputy account manager role.
• Demonstrates capability of managing and developing a large team, guiding head chefs and department heads in delivering operational excellence.
• Experience of working of working within a large staff dining environment important
Who you are:
• Demonstrates strong interpersonal skills, capable of engaging with clients & customers and forming strong relationships.
• Good team worker, capable of energising the direct reports in order to maintain and improve all catering and hospitality services.
  
  Restaurant Associates provides brilliant hospitality through our food, drink and services.
We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Free gym access onsite, We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Regular emails filled with the best discounts and savings available Receive Wow Points every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes.