Deputy Care Manager

Salary Not Specified

Home Instead , West Wickham, Bromley

Full time
U
Onsite working

Posted today, 4 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: a274f4a1ff7144d5a9524d2b394007e6

Full Job Description

Work closely with the Franchise Owner and Registered Manager to coordinate the development of a high quality private domiciliary care service for older people in the local area.
Promote the highest standards of care and service with a focus on person centred care.
Manage the process of client acquisition form initial contact to conversion adhering to company policy.
Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements.
Ensure successful operation of quality control systems and performing quality assurance visits for clients.
Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered.
Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.
Ensure relevant reports are forwarded to relevant bodies e.g. CQC, Care Inspectorate, Care Inspectorate Wales, The Regulation and Quality Improvement Authority and Safeguarding.
Promote a positive culture in line with the Home Instead ethos and values.
Provide inspired leadership to the team making sure that exceptional service is delivered to the clients and workloads are managed accordingly ensuring safe staffing levels.
Take part in disciplinary investigations, interviews and meetings following company policy and in conjunction with advice from the HR Provider.
Ensure that policies and procedures are adhered to by all employees.
Maintain the accuracy and integrity of data across all relevant platforms.
Keep up to date with changes in legislation and regulations.
Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe.
Ensure compliance with Home Instead's Equality and Diversity Policy, in respect of employment and service delivery.
Carry out any other duties deemed necessary for the successful operation of the business.