Deputy Catering manager (Retail)

The post holder will manage and supervise our customer and staff facing restaurant, café facilities at Eat Street restaurant, Cripps No3 Café and Hospitality. You will be able to understand the principles of business acumen, to ensure the highest levels of customer and guest satisfaction to patients, staff, and visitors in accordance with best care practices.
You will be responsible for the delivery of training to your team ensuring that staff within the team are supported and developed within their role. Manage staffing levels, recruitment & retention, and sickness within the department.
Working alongside the head chef you will organise and create seasonal menus and offers for all the retail catering areas. Overseeing the day-to-day organisation, ordering of food, managing staff and staffing levels and ensuring departmental food safety, and compliance standards are met and maintained to the highest level. Organising your team to create a flawless service throughout all service times.
You should be familiar with audits for food safety and Health & safety purposes.
To be successful in this role, you'll need management skills and experience in both front and back of the house, skilled in food delivery, customer service and with excellent decision making and a exceptional eye for detail. You'll need to thrive under pressure and enjoy a challenge, have strong leadership skills with the ability to manage a team of 20+ staff, with a highly organised approach to your workload.

Main duties of the job
To ensure that all food is prepared with due care and attention, particularly regarding customers' special dietary requirements and allergen awareness, in line with PPDS and calorific information as per legislation.
Having knowledge of budget preparations, you will be responsible for the financial strength of the business. Managing financial records which are accurate and up to date, keeping records for all daily transactions and preparing balance sheets for finance.
Your main duties as a Restaurant Manager will be but not limited to….
To demonstrate an awareness of the Food Safety Act and be able to work to the highest standards in both quality and hygiene. Ensure that food production and service is in accordance with appropriate Manage the department in line with the Food Safety Management System, the use and cleaning of machinery, materials, equipment, and PPE are available and used to carry out duties in a safe, efficient, and effective manner.
Actively enforce the relevant Food Safety compliance, that your knowledge of Health and Safety, Risk Management and COSHH requirements are kept up to date and that this knowledge is cascaded to your team. To monitor daily cleaning duties in line with the kitchen & FOH cleaning schedules. Following up with weekly & monthly audits against daily/monthly due diligence and cleaning schedules. Reporting any potential hazards such as equipment defects promptly to the responsible line manager or external service provider., Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Detailed job description and main responsibilities
Ensure full risk management is adhered to along with advice to the wider Estates and Facilities and Trust management.
To have a thorough knowledge of the Food Safety Procedures, cleaning techniques and standards and to ensure that staff use and maintain these. To also make proposals for improvements in these areas when the need occurs to the Catering Services Management Team and to contribute to the improvement of the services.
To ensure that all food production areas, ancillary rooms' fridges, and general catering equipment are kept in a clean and hygienic state through-out the duration of production, cooking and service. Plus, service and equipment reports and statistics covering food preparation equipment safety audits
To coordinate daily restaurant management operations, undertaking full responsibility and accountability for the retail departments ensuring meals are served at the required service time to the company standards, within the agreed specification, to the agreed performance and financial targets.
To manage and allocate work between departments and arrange duty rotas to facilitate the co-ordination of supervisors and extended teams, ensuring that there is adequate cover for all shifts in line with the budgeted constraints provided along with organisational food safety risk management. Ensure departmental attendance and sickness reporting policies are followed. To undertake recruitment processes as directed by the management team.
Actively audit with supervisors' completion of all appropriate records and documentation as required by the department's policies and procedures. Ensuring that documentation relating to food safety, health & safety and staff performance issues are undertaken thoroughly and accurately. Implement and monitor the catering HACCP policy along with legislative changes in relation to all aspects of food purchasing, storage and production.
To manage and undertake mandatory and on the job training for all catering team members ensuring that they are effectively trained in their duties, co-ordinating the mandatory and role specific training needs for all catering team members. Manage and supervise annual appraisals with all catering team members and to report back any figures necessary and report on completion statistics.
Manage Recruitment, Onboarding & Training, ensure that staffing levels meet budgets, Manage departmental attendance and sickness, in line with the absence and sickness policies. Including Short Term and Long-Term sickness within your teams. Completing weekly timesheets on e-rostering system for bank and substantive staff.
To plan and undertake regular team meetings with the Retail Supervisors, restaurant staff both FOH and kitchen and provide feedback to the senior management team. Management and assessment of workload and performance, food quality and supplier management
To lead by example by providing guidance and direction to staff in the team. Conducting yourself in a respectful and professional manner and to encourage others to act in the same. Encourage, engage, and lead the catering team to perform their roles to a high standard, in alignment to the NHS policies and procedures.
Create proposals for improvements in the department areas when the need occurs to the Catering Services Management Team and to contribute to the improvement of the services. Actively seek and identify opportunities for sales growth through your business management skills.
To undertake, manage and supervise annual appraisals, any grievance and disciplinary issues, sickness absence management with all catering team members and to report back any figures as necessary.
Manage & maintain stock levels, consumption & wastage, ordering accordingly to menu, offers and promotions.
Budget preparations, you will be responsible for the financial strength of the business. Managing financial records which are accurate and up to date, keeping records for all daily transactions and preparing balance sheets for finance. Managing tariff prices, that all catering services are costed and charged accordingly.
Prioritise own workload with minimal supervision, arranging workload to achieve weekly and monthly deadlines.
Trust wide, Directorate and Departmental procedures are implemented and complied with by all catering staff including Monitoring and Adhere to the Trust and Departmental uniform policies and codes.
To maintain a pleasant customer focussed manner always. Be the face of the food service front and back of house. Respond efficiently and accurately to restaurant customer complaints and concerns.
To undertake regular team meetings and provide feedback to the senior management team.
To be available for the Hotel Services on Call rota and responsible for management of a seven-day, 24-hour operation.
Any other reasonable request related to tasks identified by the Catering Services Manager.
At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.
We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).
We celebrate staff achievements and value the importance of working as one big team. That's why we talk about Team NGH. It's all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills. We are driven to helping you to be the best you can be.
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Apply today and join the largest family in Northamptonshire.