Deputy Estate Manager

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place! In our recent engagement survey 93% of our employees stated they were proud to work for British Land! THE ROLE Support the Senior Team in delivering excellent property management services across the Paddington Central Campus, embed the British Land values and seek to deliver continuous improvement. Assist the Senior Estate Manager in the execution of British Land policies and procedures to provide an operationally efficient, safe and innovative environment for our occupiers and visitors. WHAT YOU'LL DO Office Administration

• Provide and maintain a welcoming environment for visitors and colleagues within the Campus Management Office.
• Provide administrative support to the Senior Management Team.
• Responsible for all general running of site team management office.
• Contribute to projects as required by the Senior Management Team and deliver necessary solutions or outputs in the time scales agreed when the projects are initiated.
• Integrate the Campus Platform into campus processes and procedures.
• Demonstrate and promote the British Land values through (but not limited to):
• Quarterly service partner newsletters
• Promotion and management of the campus recognition schemes
• Delivery of team events, as requested
• Become proficient in the use of all relevant IT systems, act as a super-user to support and train team members as required and assist in the development of system improvements.
• Review processes and procedures with a view to streamlining, simplifying, and increasing efficiency.
• Assist in the preparation of management reports.
• Take responsibility for the budget for the Estate Management Office.
• Co-ordinate campus team meetings, events, and onboarding.
• Other duties as requested.
Estate Management
• Hold an understanding of retailer sales and campus footfall systems and produce monthly reporting for the BL team. Ensure retail customers submit sales data on a weekly basis.
• Assist the Senior Estate Manager in maintaining all records of compliance in line with British Land operational processes and procedures. Examples; Meridian, Key Service Commitments, Cr360, Records for Buildings (fire and access log books), Portal incident logs, H&S incident reporting, Incident Management Procedures, etc..
• Support the Senior Estate Manager in ensuring compliance and adherence to all health & safety, surveying, property management and accounts procedures.
• Conduct regular audits of estate areas to ensure standards of cleanliness and presentation are upheld throughout, both in public spaces and "back-of-house" service areas.
• Support the Senior Estate & Technical Services Manager in the pro-active procurement of services for the estate, following company tender/procurement guidelines where required.
• Coordinate contractor visits for quotation and selection and oversee routine maintenance tasks across the estate.
• Act as deputy to the Senior Estate Manager when required to do so.
• Support the Senior Estate Manager with financial administration tasks.
• Other ad-hoc duties as directed by the Estate Manager.
  
  Essential
• Strong administration skills with a good level of attention to detail
• Well-developed IT skills
• Excellent communication and customer service skills
• Organisational skills
• Interpersonal skills
• Time management
• Facilities/property management experience
• Knowledge of industry relevant health and safety
Desirable
• IOSH certificate, If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.
  
  our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website.